[Resolved] Xolo — very bad services

LMBHARDWAJ

from Gurgaon, Haryana

Address:

New Delhi, Delhi

Dear Concern, i purchased a xolo Q opus2 phone in july, after 2 months, it created problem in Power key and earphone. i submitted this phone in xolo authorized service center situated in laxmi nagar as on 31/10/2014, my Product VN no. is[protected] and till now i have not received my cell phone. after calling in service center, they reply all times that it will take 2-4 day more. i m very disappointed with xolo service. Kindly take necessary step for the same. thanks lokesh [protected]

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Complaint marked as Resolved

Verified Support

Nov 17, 2014

Xolo Customer Care's response Dear Mr.Lokesh, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smart Phone. This is in reference to your email dated 17.11.2014 regarding XOLO Smart Phone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. However, as we checked the details of your complaint with work order number we found that it’s ready for delivery at service centre. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in

Verified Support

Nov 18, 2014

Xolo Customer Care's response Dear Mr. Lokesh, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 17/11/2014 regarding XOLO Smartphone. As per our telephonic conversation with you regarding your complaint, it has been confirmed by you that you already collected your handset from the service centre and its working fine. Hence, request you to kindly observe your handset and if you will face any issue then feel free to contact us. Warm Regard’s Bharti Singh Rawat Xolo Care www.xolo.in