Xolo — Warranty not honored | |||||
I have xolo play 8x 1200, which i gave to service center after 10 month of purchase. They returned it to me with DOA certificate and asked me to return to the seller(flipkart) . flipkart people refused to give any service, since it is 3 months older. When i opened DOA seal, i found then many parts of my phone were missing or replaced with old parts(like battery, camera, display panel ...) When i contacted service center also MD of xolo, they are asking to give 9000 Rs for repair :( Was this information helpful? | |||||
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Xolo customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Mr. Pai,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
We would like to inform you that we have tried to contact you on [protected] however, number was not contactable.
We request you to share your alternative contact number or alternatively call us back on our customer care helpline number[protected] for any further assistance.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
We would like to inform you that we have tried to contact you on [protected] however, number was not contactable.
We request you to share your alternative contact number or alternatively call us back on our customer care helpline number[protected] for any further assistance.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
I have changed my post paid to prepaid but permantely Num disconnected from one week [protected]
Xolo Customer Care's response, Sep 9, 2016
Verified Support
Dear Muniswamy,
Greetings of the Day!
We regret to hear the difficulties that you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
We would like to inform you that we have tried to contact you on 09972488822 however, number was not contactable.
We request you to share your alternative contact number or alternatively call us back on our customer care helpline number 1860-200-7500 for any further assistance.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Greetings of the Day!
We regret to hear the difficulties that you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
We would like to inform you that we have tried to contact you on 09972488822 however, number was not contactable.
We request you to share your alternative contact number or alternatively call us back on our customer care helpline number 1860-200-7500 for any further assistance.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
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thank you for trying
i have had already tried to resolve my issue, by sending email to MD of LAVA; after going through painful, non-responsive, unprofessional customer service through [protected]@xolo.in
For 6 months, i have sent hundreds of mail to [protected]@xolo.in, and other ppl,
went service center 10-15 times, who used to behave abnormally.
Its been 1 year, since i have been waiting. So i have no interest in contacting any XOLO care anymore, and waste my time.
All i want to know is how will i be able to get my original phone parts back, or how to take legal action against XOLO,
for not honoring warranty (why i was given DOA certificate and asked to return to the seller)?!?!?!?!
THANK YOU
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in