[Resolved]  Xolo — Why you sell faulty pieces

Address:Mumbai City, Maharashtra

Hi, Model : Q600S Purchase Date :[protected] Problem started :[protected] This is the third case I am seeing that XOLO phone is having a software problem when buying online. Why you sell faulty pieces? You and your service center never respect a customers. Software problems should be resolved within 2 hours at least. What when you provide software update for particular mobile and that fails and because of that my phone could not work. And resolving such issue need 2-3 days? Seriously I think I made a big mistake by trusting XOLO. I guess your technical department is too weak to handle or to resolve software problems as quickly as possible. Now i get why people go and spend money on brands.
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Complaint marked as Resolved 
Verified Support
Sep 29, 2014
Xolo Customer Care's response
Dear Mr.Thorat, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 27.09.2014 regarding your complaint for your XOLO Smartphone Q600S. We request you to kindly share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
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