[Resolved] Xolo — Worst service ever experienced - Xolo Q2000

Amol Anant Ghogale

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

Team - Its 26 days now since I had submitted my Xolo Q2000 to the Eternity Mall, Thane Service Center. I have already visited twice to the service center as I haven't received any notification on the status. On 23rd July, I was assured Mr Chirag to receive the phone by 30th July. Again NO UPDATE!!! TODAY I get to know that my phone is not yet sent for repair and will take additional 20 days. Limits are crossed!!! Strict action expected... Date submitted: 12th July IMEI No.: [protected] Date of Purchase: 1 Jan 2014 This is a serious issue and needs to be addressed asap. Expecting positive support for you at least.

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Complaint marked as Resolved

Verified Support

Sep 24, 2014

Xolo Customer Care's response Dear Mr.Amol Thank you for giving us a chance to assist you. This is in reference to your complaint dated 06.08.2014 regarding XOLO Smartphone Q2000. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in