Xolo — Xolo A500S handset repair

Address:

Mumbai City, Maharashtra

Team, This is from a really DISAPPOINTED Xolo customer. I had bought a XOLO A500S on 6th November, 2013 from Mulund, Mumbai. The phone started showing problems in the month of June 2014(Still under warranty). It was frequently hanging up and lines started appearing on the screen and finally the phone was not in working condition. I took it to the authorised Xolo service centre, C Com Telecommunications, Eternity mall, Thane, on 25th June, 2014 and handed over it to them for service with work order no:[protected]. On 30th June I got a call from the service centre that my phone has been repaired and is ready to be handed over to me and received a mail confirmation on this regard. I went there to collect my phone and to my surprise the phone was still having the same issues and it was not yet repaired. I wanted to have a discussion with the technician who was in charge but they refused it. They took the phone again for the so-called-service and asked me to wait for few more days. After 2 weeks I again got a call from them stating phone is now ready. I again went there to get my phone and this time also the phone had the issues as such. Not corrected!!! Do they simply call up people and till them the phone is serviced? Don't they even check it once before delivering? Now they are telling that the phone was working fine when they checked it and it may be an intermittent problem with the phone that it is not working at times. They again took the phone with them telling they will send it to the head office at Delhi and it will be replaced with a new handset. They took a new work order also for this with no:[protected]. And also assured that it will reach us latest by July end. I didn't get any updates from their end after this. Whenever I try to contact these people their phone will always be " Busy". We have to call some 20-25 times in a stretch to get the call connected. Even then they have only one reply from their side "The phone is still at head office". If they are replacing the handset then why it is taking so much delay? Even after following up with these people many times they never show the minimum courtesy to let us know the status. All that they have to tell is that phone is still at head office and they really don't have any idea when I will get my phone back. If at all I want to know anything about the status they told me I should directly call the head office and ask. Isn't it their responsibility to ensure that the phone given for service at their centre be returned to the customers? Its been one and half months I am behind this phone service. I am really fed up and irritated by this irresponsible service. Limits are crossed!!! I expect a strict action in this regard.