[Resolved] Xolo — XOLO - A700

prabani

Address:

Bangalore, Karnataka

I had given my phone on 12/11/2014 to VR Services (Bangalore) saying my touch digitizer was broken. They checked the phone by turning it on. It worked and they said they will give me a call about the quotation. But they didn’t, I kept calling them for quotation. Finally they gave “1900” for replacing the touch digitizer including labor charge. Just to confirm when I will get the phone I called on last Friday (14/11/2014). They said I will get it on 17th of nov (yesterday), I confirmed the charge as 1900 again. I again called on 17th to check the status.. they said it will take another week. I again confirmed the charge as 1900. They said yes. Today I received a call from XOLO Care asking whether I confirmed for 3900, I said no but then they redirected me to the manager and got disconnected. I called the xolo care again and an assistant (or someone I don’t know) said he is busy right now and he will call back. Then I was little worried and then I called the service center to confirm again about the price.. Now he is telling mother board needs to be replaced!!! What the hell????? And he is suggesting he will give another phone (A700) for 4k. Is it a XOLO care or second hand seller shop.. I have the call recorded.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Nov 20, 2014

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 18.11.2014 regarding your complaint for your XOLO Smartphone. We request you to kindly share the valid work order number for satisfactory resolution on your complaint. The workorder starts with (310000XXXXXX).For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in

Verified Support

Nov 21, 2014

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 18.11.2014 regarding your XOLO Smartphone (A700); as discussed with you it is confirmed by your side that your handset is physically damaged and also like inform you that company reserve the rights to apply the charges for repair. In addition, as per service centre the repair estimate amount had been already shared with you. Therefore, you are requested to give the approval on the same so that further action can be taken. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

Related Xolo reviews

View all 1399 Xolo Reviews

Comments

prabani

The mobile is still with your XOLO service provider... VR Info services, Indira nagar, Bangalore. the work order no is c14110179.

I have already talked to them.. They say i have to pay ~[protected] to replace the mother board or they have a second hand mobile (A700) that i need to purchase for 4000rs... I went with touch digitizer problem thats it... It was working very well before that... Now they are saying i have to replace the mother board.. i want XOLO care to directly step in and talk to the service provider and fix this...

VR Info services :[protected]