[Resolved] Xolo — Xolo Black 1x display blinking and goes blank, not able to receive call

ekanshn

from Mumbai, Maharashtra

Address:	410206
Website:	consumer complaints

HI,
I bought xolo black 1 x in dec 15. after one month it start ed giving the problem.
Display Problem. :
1) display goes off when any phone call comes. i m not able to answer the call.
2) display continuously blinks when i unlock the phone.

For this i visited xolo service centre Vashi. they changed my mother board. but after few days same problem arized. I again visited to service centre butey they did not help me, already previously they took 1 month to change the mother board. Due to my busy life i m not able to visit again to service centre. previous work order of xolo service centre
Work Oder date : 14/05/2016
IMIE Number [protected]
Franchiese name :- J P Telecom[protected]
I just frustrated.
i m attaching videos about the display problem. Request to refund my money if problem not solves permanently. U see the attached video and u will find the phone is no o[censored]se

+1 photos

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Oct 12, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2016

Xolo Customer Care's response Dear Customer,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your Contact Number, city and state so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

Aug 29, 2016

Updated by ekanshn HI
Nitin Harne
Ashthavinayak Gruh Sankul, Adai, New Panvel 410206
Contact No. [protected]

Verified Support

Sep 09, 2016

Xolo Customer Care's response Dear Mr.Harne,
Greetings for the Day!
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
As per our telephonic conversation, we would suggest you to re-visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action.
For any further query or feedback, please contact us at [protected]@xolo.in
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in

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Comments

Sengai Mani

from Mahishadal, West Bengal

Last sunday was my phone charge fully dried. Then came to home n put charge mobile was not turned on n indicator light also not working. Two weeks before also happened like this but one day after its gets worked. But now not working. Then visited a LAVA service centre they told mother board was dead. If may mother board change the coat is 3500 .

Xolo Customer Care's response, Aug 25, 2016

Verified Support

Dear Sengai,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your contact number and IMEI number so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in