I had purchase Xolo-Q-800 Smart Phone on Dated 17.7.2013. It Was Working ok.. but suddenly in Moth of Nov 2013, My Camera had problem. its show no camera, so i have given my Phone in Xolocare Surat Center, and they took a long time 26 days to repair my phone. and when i received my phone on 10.12.2013 in evening 5:00 PM. camera was working for half an hour and again its stopped. so i again go to Xolo Care Center and asking for the same query they said we dont have camera parts in stock so we logged your complain and gave me a job sheet with remarks that "Camera Parts Require We have Not Stock so we phone given to customer use phone not receive.". Today is 23.12.2013 and no phone calls received by XOLO Service station that camera parts is arrived or not . On 3rd of January i again went to XOLO Service Station in surat and they said we needs to send your phone to XOLO Care Service Station at higher level. and commit that phone will be received by 15.1.2014. My Handset IMEI no is [protected] and Work order no is[protected]. but today its 17.1.2014 and still they says that it will take more time.. Today I spoke to XOLO Care service center no in surat and they said that u have to talk to toll free no of XOLO care. so i spoke to Mr. Haresh Pal of XOLO care on toll free No. the person is not able to answer any of the query which i asked. neither he was able to answer how much time more he required nor he was giving his superior number or talk with him.
i want the solution ASAP if not possible provide me a new phone so that i can use it i m not using my phonr from almost 3 months now.
Regards
Sunil Mali Was this information helpful? | 
