[Resolved]  Xolo — XOLO Company selling defective phones

Address:

Nagpur, Maharashtra

Sir, I bought a XOLO WIN Q900S Smart phone from - mobile shopee - DYNAMIC HUB on date 04/11/2014 (by Bill no. 21). As I detected and observed some defect in it I informed to that shopkeeper, in turn he told me to go to the Service Centre. I could manage to go to Service Centre on date 13/11/2014. There I was told that they will send the phone to company to get repaired and will be returned in 25 days. The also to me that had I come in 7 days, they would have replaced with another piece. But I replied that while buying I was neither told nor written on bill about 7 days, instead I was told by the shopkeeper that XOLO COMPANY does not repair but only replaces with a new piece upto one year. My complaint is that company sold me the defective phone and the company ought to give immediate replacement. Why the company make me to suffer by waiting for 25 days for no fault of mine? My view is that company should deposit with me the money I paid for that till that time or return my money if it can not give immediate replacement or if I do not want to keep the defective phone. 1] Shopkeeper's address: DYNAMIC HUB, Modi no. 3, Besides Hotel President, Sitabuldi, Nagpur 440012 (Tel no. [protected]) 2] XOLO Distributor's Address & XOLO Nagpur office: JAIMAL TRADERS, No. 109, Central Avenue, Nagpur - 440018Land Mark: Near Ram Mandir 0712 - 2722375, [protected], [protected] 3] Xolo Mobile Head office:Xolo Smart Phones, A-56, Sector – 64, Noida-201301 (UP), Tel: +[protected].