[Resolved]  Xolo — Xolo era black

Address:	221010
Website:	xolo

Dear Service Team, This need to be taken on high priority as the service centres are untrained and unskilled to dig out the root cause of the the problem rather they make the consumer confused and make them disappointed. This is the first handset of my whole life and has the worse time of life when I decided to go with Xolo Era and most importantly the Brand is Xolo which doesn't has any standard quality and parameters for launching this specific handset in market and obviously which has spoiled all my personal as well as professional life. I needed my money immediately if you can't provide service and a product with quality . About Varanasi centre a helpdesk is to listen and understand the problem incurred over there and that should be taken on serious note and ofcourse should be resolved one by one.. It does not come worth if you do not come up with the resolution and permanent solution. In case they have taken all the steps for the recurring issues then 100% this particular handset has manufacturing defect. I need to go there and stay like a costumer neglected and stay for long time but ultimately the problem couldn't got resolved herein they asked me to leave the set for a week hence I asked them for stand by handset without that it was not possible for me to leave the mobile as this is the only requirement of my business and everything is dependent on it. I got my mobile serviced in service centre however this has not been resolved with the root cause rather then working uselessly. This need to be taken on high priority as the service centres are untrained and unskilled to dig out the root cause of the the problem rather they make the consumer confused and make them disappointed. It does not come worth if you do not come up with the resolution and permanent solution. I am not going to tolarate this and i mean it! In case they have taken all the steps for the recurring issues then 100% this particular handset has manufacturing defect. I need to go there and stay like a costomer neglected and stay for long time but ultimately the problem couldn't got resolved herein they asked me to leave the set for a week hence I asked them for stand by handset without that it was not possible for me to leave the mobile as this is the only requirement of my business and everything is dependent on it. Initially my handset had a problem that this was not capturing snaps clearly sometimes it says the blur qualtity as this is the standARD 8 megapixel s camara which is the worse than that of a VGA CAMARA supporting and till the date the only problem got resolved they just correct yesterday after running two months around in your service centre and they dint ever come up with resolution. These people needed to be trained to resolve the problem from the root itself and not to beat abut the bush also tell them to follow certain procedure to have the customers feedback as they themselves fill up all the feedback with themselves and the customer just need to put the signature that is monopoly of the service centre, isn't it ??? This is not a long run story just few days ago i escalated this http://issue.and/"issue.and as on today i have not been satisfied with the service .. This handset has a manufacturing defect and i want this to be replaced or refund ed on urgent basis. Yesterday i visited your service center at SIGRA, VARANASI and the Xolo Era black product its a big loophole with the camara qulaity standard and processing. Better you keep this mobile for one month and us