[Resolved]  Xolo — xolo handset not return after repairing after 3months

Address:

Surat, Gujarat

Dear Sir, I have new xolo q3000 mobile IMEI no.[protected] purchased invoice no. E446B6/14-15/8043 dt : 13/09/2014 and have problem of touch screen is defective or not working so i give at communication merchant, XOLO authorised service centre at surat gujarat against work order no.[protected] dt 04.11.2014 for repairing against company warranty. After 25day company return me old used piece with IMEI no.[protected] which was on different owner name. so i not accept this piece due that was old used piece as well as differ owner name. I contact XOLO care about this issue So company suggest me to re visit service center and share a new work order. So i taken new work order[protected] dt 27.11.2014 against i want my own handset or brand new handset. Then xolo care contact me from phone no +[protected] dt 27.11.2014 time 12.30pm that company is commited to solve your complain with in 10 days or before 05/12/2014 and give me to my phone after repairing or new phone. Till date this complain is not resolve, i contact xolo customer care he can also not given any solution of my complain. XOLO not give any reply of my mail or not give me a phone. I kindly request to solve my complain as early as possible to do needful for this. and give me my phone or new phone against work order no.[protected]. And the time period of complain is already over too much. Kindly i request what i have to do and which date and time i get my phone. I already given mail 2 to 3 times but xolo couldn't give any reply. Regards, Jitendra Hirpara [protected]