[Resolved] Xolo — Xolo hive 8x-1000

ipsa selfish

from Noida, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh

I bought xolo 8x-1000 in october 2014.
within a month the phone was discovered with software problems n within 2 months hardware issues were discovered too. after staying with the service centre for a month my phone returned with some loose interior parts which stopped working with just a little jerk
now after going to the service centre thrice a year, my phone is back with an absolutely brand new problem, its currently unresponsive completely dead without any reason
i request u to please provide me justice against the cheating done by the company by proving me defective device

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2016

Xolo Customer Care's response Dear Customer, Greetings of the Day! This is in reference to your concern dated 26/02/2016, regarding your XOLO 8X-1000. We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. To enable us to reach out to you, we would like to inform you that kindly share your contact number, IMEI number with suitable timing to call you. Warm Regards, Satyaveer Yadav XOLO Care www.xolo.in

Verified Support

Mar 01, 2016

Xolo Customer Care's response Dear Ms. Bharti Greetings of the Day! This is in reference to your email dated 29/02/2016, regarding your XOLO 8X-1000. As per our telephonic conversation, we would like to inform you that if the warranty period has been expired, repair will be carried out on chargeable basis. We value your relationship with XOLO and assure you of our best services always. For any query or feedback, please contact us at [protected]@xolo.in . Warm Regards, Satyaveer Yadav XOLO Care [protected]@xolo.in www.xolo.in

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Comments

ipsa selfish

from Noida, Uttar Pradesh

sorry for late reply
my contact no. is [protected]
imei no. is [protected]
you can call me after 5 pm on weekdays and anytime in weekends
i want handset replacement