[Resolved]  Xolo — Xolo phone repair or replacement under warranty

Address:

Ahmedabad, Gujarat

This is with reference to the Xolo phone purchased on 26th November 2013. After using for few months, suddenly the lines started to reflect on screen. I visited the Customer Care on22nd July and they took my phone to send it to Delhi for repairing under notification number[protected] for IMEI number [protected]. After a month, the service centre quoted through message and call that they are out-of-stock of spare parts for the Q2000 model phone and therefore they gave me an option of replacement of new phone Q2500 against my phone Q2000. I denied accepting it as the phone offered was of the lower standards and value against my existing phone Q2000 and further asked either to provide me my same phone after repairing it or should provide better or equivalent new phone. This query was again sent back to Delhi Service Centre Care and after more than 10 days I was again asked to visit Customer Care saying that I am offered a new Q2000 model phone. On visiting Customer Care on10th September, I was handed over a Q2000 model Xolo phone. On checking the phone, I derived that it is a used phone with Volume Key not working concluding finally it being a defective piece in replacement. The matter is sent back to Xolo Care vide Work order no[protected]. This service from Service Centre is highly disappointing and I have been facing problem since more than one and half month without a phone or any replacements with better or equivalent. I request to kindly do the need full to help me get an appropriate justice under law of Warranty/Guarantee Service offered from the Company. The company shall provide an option of either equivalent or better phone than only it can be accepted. The submitted complaint has taken more than a month time without any resolution. I request to take the matter seriously and do the needful at the earliest.