[Resolved]  Xolo — XOLO-Q900 Still not repaired after 9months

Address:

New Delhi, Delhi

Purchased XOLO Q- 900 in Dec 2013 which started having problems with touch screen, battery, speaker & mic within a month of Purchase reported it to the shop where i bought it from and I was diverted to XOLO & the insurance company tried reporting it to the xolo service center (actually a collection center ) in uttam nagar, New Delhi but waited for 2.5 hrs just to get addressed & had to leave as it seemed no one bothered to attend & after multiple calls for almost two months finally my phone was picked it up in initial March2014 delivered initial April with completely broken screen hence sent back as iI had a brand new phone which was delivered back on 30April 2014 but it was not enough as in 15 days phone went dead completely. I have been facing problem since Dec 2013 had no phone phone in spite of paying a good amount and also lost my online work that i used to do. I work with a BPO hence due to the erratic work schedule find it really diff to speak to the company XOLO caused me a great amount of loss & still not working. Spoke to the company & as advised submitted the phone again on 1st Aug in Laxmi Nagar collection center for which wasted the whole day just to get it submitted & was told by the company that I will get my phone back in a weeks time but now there is no response from the company people & I am still waiting for the phone. Highly mismanaged company & completely rotten customer service. The kind of experience I had with the Insurance company & XOLO is not acceptable hence request to intervene &help me get compensation of the time & money lost.