XpressBees Logistics Complaints & Reviews

I am priyanka,
I was ordered the winter jacket having size - l and colour - grey on 23 oct 2019.
During order the product, the consultant gave me the date of delivery in 9 days.
After 10days i was contacted the consultant for delivery of product, but he didn't get the exact date of delivery.
I am waiting for another 15days.
But they didn't give the date of delivery.
There after due to person work i was went to my hometown for 20days, hence i had cancelled the oder and intimated to consultant for canceling the product.
Today i have received the product that has been cancelled before 30days.
I had taken that product, while checking it is observed that the product colour and size is different.
So how to i will use it.
Perhaps u will cancel the order and return my maney, otherwise replace the product as per my requirement.
Give the process of replacement.

The details of delivered product as given below:
Order no[protected]_1
Sku-t064#2590#white
Return code-421302, 21589

My contact-[protected]

Dear sir/madam,

I am not getted my shipmemt still [protected] estimate date of delivery is crossed.
Aslo customer care does not taking responsibility of it... Very carelesss. Regarding the shipment.

Also one thing is noted that we donot provide such help as every customer wants.
Customer team said only be patient... But how much time... Everything has a limit...

I have order parcel from meesho aap but two times the delivery boy gave fake reasons that call was not rechable bla bla n when i call back him he said your parcel cannnot be deliverable there in asurde... An when it is paid parcel this boys come n give parcel to same address then what is the problem for cod parcel... Every yime the delivery boy was so rude to talk as such m asking to pay him they talk so rude

Hi sir / madam

I am reseller of clothes from chennai. I have placed 4 order from mumbai and my vendor had sent me the tracking no of xpressbees courier. Had i have been continuously checking on xpressbees website. But the site says no tracking found. Please help me with these tracking no
Because i am a reseller and my customers are really worried about there orders. Please contact me at[protected]. I am attaching...

Ordered product with number 70079190_1 for a saree of rs 3500/-. But the product which i received is not same as which i ordered and it will not cost even rs. 300/. One more illegal thing with expressbee is doing that the product is delivered without any from address or sender info. Also there is no gst bill for the product and not sure how courier company accepts products without seller/sender details. Customercare team tells that they can take any illegal items like rdx or drugs for shipping without any sender details. Not sure how it is going on.

I want to return the product. Can you do needful on this and refund my money.

I ordered a tripahala churana from gaurashtra site. The order was not available for cash on delivery. So i paid 125 rupees via card. And waited for the delivery. On the day of delivery, i got a message saying that the order will be delivered today. I waited till 5 pm. Tried to call them on their site number but they put wrong number on their site. Even in message they didn't provide number to contact courier guy. After 7 pm i got a message that the order has been delivered at 6.30. I was at home that time and i didn't receive any. I tried to contact them via email, but they only said that they will contact me in 2 days. And it's been now a week. Don't know how to contact them. Now yesterday on 4th of december, i ordered 7000 rupees watch from flipkart. At night around 3am when i checked the shipment, it showed me that courier partner will be xpressbees. The moment i saw this, i cancelled the order because the order was prepaid. And they can do it again too by not delivering the product and saying its been delivered. Just here for the justice.

I have requested for replacement of my boat headset and the replacement unit was shipped to my registered address via xpressbees logistics. It has reached its destination on 23rd of november. On 25th november got a message that my shipment is out for delivery with delivery person's mobile number. I have called him in the afternoon he said that he was busy and will deliver it in the evening. Later when i called him in the evening he said that he would deliver it within 30mins and he didn't even deliver it. Next he did the same thing. Since then i have been calling the customer care everyday and the have been giving the same reply that my shipment will be delivered within 24hours. It has been 12 days and yesterday 4th december i called boat regarding the issue and then at 3:40pm i got a message that my shipment is out for delivery. I tried to call the delivery person whose number was given in the message and the number is also fake or not working. Then i tracked my shipment and it showed that it was delivered at 3:41pm. They claimed that it was delivered within 1 minute which was 10km away. Then i called the customer care and spoke with their senior. She said that it was delivered to the wrong person and she would check with the branch and give a callback to me. But it has already been a day and when i called the xpressbees customer care he said that my complaint is taken and will be processed within 72 hours. I have already waited for 12 days and he is asking me to wait for 3 more days. He wont even connect me to his senior. They are not even giving the branch details where my product reached. Yesterday i went to medchal where my product reached but there is no branch of xpressbees in medchal. I need my shipment urgently and they have delayed it for 12 days and not even delivering it and not even giving me the branch details so that i can go get it myself. Xpressbees os so irresponsible.

My docket details is[protected], parcel was supposed to get delivered by nov30, but even after 5days dec5th parcel is with delivery boy.
These people has marked delivered in website by faking my signature.
Courier delivery boy doesn't even care to deliver even after complaining in customer care.
These kind of courier service not liable to do business in india.

I received the wrong product on delivery hence i sent it back with the same delivery guy who was very rude and unprofessional. Since i sent the faulty product with him, i didn’t have any product with me to return, which i obvious. I didn’t receive an return slip which said i have returned the product which in turn is affecting my refund process. This is highly unprofessional of expressbees to not return any slip or to confirm with your delivery guy wether if the product has reached the warehouse or not. This completely looks like a a case of fraud. Don’t you guys check at the end of the day how many products were let out and how many have finally come in back to the warehouse? It’s been two months now i’m struggling because of the negligence caused my you. It’s not a small amount to let go. I will deal with this on strict basis now.

I have never seen such a pathetic courier services, almost 20 days gone still my reverse pick up is not completed.every day I had call with customer care and they said pick up will be done in 24hrs and yet my reverse pick up is not completed. I would request to take very serious action in them.

Awb no.[protected]
Regards
Surah
Mob [protected]

Hi
I placed and order for the jacket on facebook market place and the seller name is akash kumar akash. But instead of jacket i recieved a round neck tshirt which is not even worth 200rs and i paid 500 for that. Kindly take the return and refund my money.
This is the message i recieved before my package was delievered.

Cod order:74795647_1_37a from uttam of stylish 100% c.., awb:[protected] of rs 500 will delivered today. Srno:[protected], pay via cash/gpay/upi

I order jacket that is given below. L show but you give me black t - shirt and i give u rs 550. Your product not match with of my order. So i want return this product. I received this product from mehta. The t-shirt is in black colour in large size (L). So l want return. I also i have prove when i open it. I want back our money. You cheat us. Give me back my money.

We have ordered a dress on club factory and it was estimated that it will be delivered by your xpressbee service. It has almost been a month now and when we called the club factory they say, the product has been delivered, but we haven't received our product and it is highly discouraging and sad on your parts (Club factory and xpressbee) since you both have no proper service regarding the same. No delivery person has come to our residence for delivery nor they called the two numbers provided by us. Then how could you come to a conclusion that our product has been delivered without our confirmation. The club factory keeps on saying the same thing like a parrot again and again that we are sorry for the inconveniences. But we are not here for sorry. We just need our ordered product since we have paid already or else refund our money. Since you (Xpressbee) is also highly involved in this, i request at least you to do the needful at the earliest otherwise we will have to lodge a complaint to higher officials
Order number - so[protected]
Tracking number - [protected]

I have returned my product which is delivered from ur courier purchased from gonoise. Its awb no. Is[protected] & order id is 441950 picked from ur courier on 27 november bt i didnt received any msg from ur courier of pickup or any further precess msg.. And there is no data found showing when i am tracking my return.. Plz provide me details of my awb number. I am sending a photo clicked in mobile o[censored]r courier boy.....

This courier service is the worst one for our area.. Gangtok.. They don't call us and inform us about our products.. They don't diliver our products.. They keep it to themself.. When we go ourselves to their office to collect itthey say it's not there without even checking.. I am so fed up with this courier.. They should simply shut down their office.. If they can't work

Plz return my product i have see the another photo of shoes yu parcel me rong shoes plz return and send my money bank i will never peaches my shoes online provide my money back i will thank full to yu i will see the photo of nike shoes yu na send me sankers plz return back i will these plz change the order and send my money back thanks to all of plz change

I have received a parcel from queerer boy in afternoon around 1 pm. I thought someone has order from my house in anyway i pay for this box rs810 and at bill as i can see invoice date is 27-11-12 and today is 28-11-12. Firstly i shocked because i haven't order this shoes and second thing is that i have no mail for this order and also no confirmation regarding this shoes.. I'm here to request please take this shoes as return and pay back money... Thank you... And please give any responses as soon as possible.

I have purchase an item from myntra on 23 november. They provided the following information,
Courier name: express bees
Tracking no.:[protected]
When i'm tracking the no. On its web page it says "no data found". What kind of joke is that!!!
It's been 5 days and i have no idea where my parcel is lying!! What kind of service is that!!! Pathetic!!!
Please let me know where my parcel is; it's a gift to my niece on her birthday and i don't want to ruin it.
Please report and update my order trackings so that i'm able to see it as soon as possible.

Have ordered a t-shirt on club factory my order i'd is so[protected]. They are dispatched through xpressbees with tracking id [protected]. While tracking the shipment, it shows the product reached my place (Nabarangpur) on[protected]. But, till today i have not received any phone call/information regarding the same.

There is no xpressbees courier office in nabarangpur. I have called xpressbees customer care through phone thrice regarding this. They are saying we will deliver it by today/tomorrow every time but failed to do so. They have given a mobile number to contact. When i call him, he says i am not in that courier right now.

This is not at all acceptable. I have not seen this much irresponsible courier service till now.

Hi xpressbees,
I would like to inform you that if you are sending me your executive for delivery after 6 so are you aware that what time I have given you to deliver and you guys are sending me msg that customer is not available and office is closed.why not will be closed

If you guys will come after 6pm it will definitely closed.

Your service is really wrost.Your employee can't handle to your delivery boys.What you committed, you guys never do.

One of your executive told me that executive will reach you before 5pm today he dint come.
May be executive name Harikesh.

And your delivery boy Sandeep called me and told I will be there but the dint.

When I called him, he dint misbehave with me.

👇🏻
👇🏻

We couldn't deliver your SR Courier.., AWB:[protected], as your House/Office was closed. Any concerns click here fb.xbees.in/C/u/MTMxOTQxOTIyNjA4NzQ-

On Wed, 27 Nov 2019 at 5:43 AM, NoReply wrote:
Dear Customer,

Thank you for registering your request through email.

Your Ticket number is[protected]. We are working on your request and our customer care executive will respond to you within 24-48 hours.

Please keep this ticket number handy it would require while speaking with our executive.

Thank you for your patience and support.

Note: If you have not mentioned your XpressBees tracking ID or registered mobile number in the email, kindly provide it to us so we can respond at the earliest.

Some useful information on XpressBees services:

Click Here - to track your shipment online.

Click here - if you are interested in associating with us as a business partner.

Need someone to address your shipment related queries?
Call us on[protected]
Time (Mon to Fri): 09:00am – 8:00pm
(Sat & Sun): 10:00am – 6:00pm

Best Regards,

Customer Service Team
www.xpressbees.com

Hi,
This is Anuj Kumar, I have ordered a jacket worth of 249/- But You guys are really bad in service, whatever you tell, there is no benefit to ask you. I told you that I will leave the office before 6 pm but still is your executive is not here. I did you call 2 times.

You don't follow your delivery boy and say its customer fault.

I need my parcel tomorrow morning before 12 am

Tracking no - [protected]
Register contact no - [protected]
Regards,

[protected] Forwarded message[protected]
From: NoReply
Date: Sat, Nov 23, 2019 at 10:44 AM
Subject: Re: Product Not delivery
To:

Dear Customer,

Thank you for registering your request through email.

Your Ticket number is[protected]. We are working on your request and our customer care executive will respond to you within 24-48 hours.

Please keep this ticket number handy it would require while speaking with our executive.

Thank you for your patience and support.

Note: If you have not mentioned your XpressBees tracking ID or registered mobile number in the email, kindly provide it to us so we can respond at the earliest.

Some useful information on XpressBees services:

Click Here - to track your shipment online.

Click here - if you are interested in associating with us as a business partner.

Need someone to address your shipment related queries?
Call us on[protected]
Time (Mon to Fri): 09:00am – 8:00pm
(Sat & Sun): 10:00am – 6:00pm

Best Regards,

Customer Service Team
www.xpressbees.com

Hi xpressbees,
I have ordered a jacket from panda fashion, it should be delivered today onward but you guys are so wrost service and also your executive are lier.your executive is saying that my number was not reachable & and I was not available on the address.

I was on the address till 6:30 but till the that time I dint recieced any call from your sides.

I need screen shots of my number what you have Dialed at the time of reaching on address.

On Fri, 22 Nov 2019 at 5:48 PM, Anuj Kumar wrote:
Hi,
I am anuj, my product should be delivered but till the time no one came on the given address. Kindly come till the 6:30 pm onward.
Name: Anuj Kumar
Order Awb: [protected], 1
Call me : [protected]

Anuj

Regards,

--
Regards,