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Metro Shoes Complaints & Reviews

www.metroshoes.net

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Updated: Feb 22, 2024

Complaints 142

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11

Unresolved

131

Bad 😕 It seems that Metro Shoes has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Regarding refund

Refund not received

Poor base material - request for replacement or refund

quality issue of the article - not getting refund

Poor services and no responsibility to retain customers

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Low quality with high prices

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Black heeled loafers price 2490/-

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Poor quality of Men shoe soles

Metro Shoes reviews & complaints(142)

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Address: METRO SHOES,FORUM MALL,ELGIN ROAD ,KOlkata West Bengal,700029

The product purchased on 29th Dec, and within 12-15 days of wearing the same its pasting got open from both pair, its an manufacturing defect, after raising the complaint in the company own Retail outlet the person causally said give it will will do repairing and meanwhile you purchase another pair, The quality they boasted about while purchasing is now converted to casual approach towards customers also ut reflect they know the sub standard...

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Address: www.metroshoes.com

Hi,

I placed an order with no. MS20386129 on metro shoes online for a crocs slipper for Rs. 2495 and it had 14 days refund policy. I am unable to return it from 15th September even after calling metro customer care 10s of times and I have been writing emails for last 35 days but I have not been given any updates on the status of my return. This has been a frustrating experience.

I am very disappointed with the...

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Hi myself JasKiran Kaur. I ordered few products from mochi shoes and received one wrong product. I complained about it many time wrote several emails but didn't receive any satisfactory response from them. Initially they said it will be picked up but then they never assigned any pickup. After writing to them again several times as well as calling on customer service they responded and said that pickup failed and I have to courier them from...

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Address: House no 397, Sector 21, Panchkula - 134112

I purchased a pair of Black Men shoes in the year 2022 from your Chandigarh sector 17 outlet. Basically it was a reserve pair kept for important functions as I was already using your co Black shoes. After my regular shoe worn out I started using this pair since 2 months. But to my shock I found that both soles with ankle soles have badly broken & worn out. Previous pair has no such problem even after 2 years. Your are requested to replace...

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Address: Ghatkopar weat

Dear sir

This is with regarding credit note cum repair memo no 62753 dated 5.4.18 for rs 2000/- at time of issuing credit note I have confirm with store manager that what will be expiry date for this note he told me that there will be no expiry for this you can any time redeem this voucher.

But on 11.6.23 when I visit shop for purchase of shoes I told them to adjust this credit note but they refused to do so.br...

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I manish jha buy 2 shoes from metro mgf mall gurgaon. After 3 months my one shoes goes shrink . When i was go to shops he said we will send to main branch for replacement or refund. But still metro shoes is hiding company mistakes and saying that shoes shrink due to wear and tear. Many time i asked that proof me if this is my fault but still not company proof it. Its a totally manufacturing defect .I request to you please see my problem and...

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Address: gurgaon

I manish jha bought 2 shoes from metro mgf mall gurgaon. After 3 months my one shoes goes shrink . When i was go to shops he said we will send to main branch for replacement or refund. But still metro shoes is hiding company mistakes and saying that shoes shrink due to wear and tear. Many time i asked that proof me if this is my fault but still not company proof it. Its a totally manufacturing defect .I request to you please see my problem...

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I manish jha purchased 02 shoes from metro mgf mall gurgaon. After 3 months my one shoes goes shrink . When i was go to shops he said we will send to main branch for replacement or refund. But still metro shoes is hiding company mistakes and saying that shoes shrink due to wear and tear. Many time i asked that proof me if this is my fault but still not company proof it. Its a totally manufacturing defect .I request to you please see my problem...

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I had given shoes for repair last month, for which the delivery date was March 11, 2023. I've returned to the store twice since then, but they have yet to deliver the repaired shoes. Since I reside approximately 35kms away from the store, it is not possible for me to visit the store so frequently. However, I was assured that the shoes would be delivered to my home, but it has been 15 days and there has been no sign of delivery. Even over...

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Address: VR Chennai Mall, Chennai

Dear Team, I got a cheppal in the month of April 2022 for an amount of 2700. Since I am working from home, i hardly used this cheppal. When I took it back to the showroom in the month of Jan 2023, they asked me to give it back for service and I gave the same in Feb 2023. After almost a month they have now come back starting it can't be repaired. This is completely unacceptable. I saw the new model of this cheppal and they have done some modification...

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I have purchased calcetto shoes from Shoe World in rewa district, the quality of shoes I bought is very poor as it got burned while riding bike due to heat of engine of the bike...

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This complaint is with respect to Order No. MS20319723 placed on 19th January.
A totally different product was received, the same was brought to the notice of the customer care executives, who promised to schedule a reverse pick up.
After a gazillion of mails and phone calls back and forth still the product hasn’t been picked up. The Customer Care has unabashedly, asked for more and more time to schedule a simple reverse...

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Address: BARODA-390011,GUJARAT

PLACED ORDER WITH ORDER NO MS20312188 and recd, confirmation by SMS on my mobile no [protected] on 3rd jan. but till today no delivery made why ??????

i have paid money too for this order....

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Address: 306, Sunshree Suvarnyug, NIBM, Kondwa Road, Pune 411048, opposite RIMS International school

I always buy 36 size of metro foowears...the one (black)37size is too tight to fit in...the otherone(rosegold)36 size is too loose.very disappointing....

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I have place return order for (MS[protected] .
I have raise return order on 21 oct 2022 .Customer care team was in touch with me on mail till they received the return product.
I am asking for refund of amount no is replying on mail its almost 1.5 months and i have to follow up for my payment.
Last mail i have received them as below
Dear Guest,

Thank you for writing to us.

The ticket...

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Address: Bangalore

I had ordered 4 pairs of sandals from Metro Shoes which were received on 24th Sept'22. Since sizes of 3 of them were not right have returned it on 30th Sept as I was told they dont have an exchange policy...Got a confirmation regarding all 3 pairs having been received by the company. Inspite of numerous mails and phone calls made to their customer service I still haven't received my refund....

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Address: Old no 13b, new no. 25, Sivan Koil South Mada Street, Villivakkam, Chennai 600 049

I have purchased a chappal on 06.08.2022 at Anna Nagar Metro shoes Shop for Rs.1890/- . Within 3 months, the chappal skin is peeled off and the front side got splitted and causing me blocking and falling down. Therefore I request you to kindly replace with a new one.

Your early action is solicited.
Thanks and regards

Lochani Mohanavel...

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I ordered a crocs clogs on metro shoes. After receiving the product I came to know that they sent WRONG COLOR. So I booked return and refund in their website. A week was gone but no steps were taken from their side. So called their customer care and spoke to them, in which they told me that my area was unservicable and told me to courier it myself to the same address from where it came. I did exactly the same. After that one more week gone...

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Address: Bangalore Phoenix marketcity mall outlet

I bought a daily wear slipper in metro at Phoenix market city 2 weeks back for 2500rs .I hardly used it for 4 times but now the slipper quality is bad all the fabric is coming out .please exchange my product ....

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I am hereby raising complaint for the product and demanding exchange of the product.

I give my product for Repairing in a new conditions, bt they returned it in a damage conditions.. Stones are missing in the front portion of shoe. The product number are mismatched and the original box was missing.. They delivered the same shoe with another number.

I want my original shoe back in the same conditions, other...

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