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Metro Shoes Complaints & Reviews

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Updated: Aug 5, 2025
Complaints 143
Resolved
11
Unresolved
132
Bad 😕 It seems that Metro Shoes has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Metro Shoes reviews & complaints(143)

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P
Priya Pra
Aug 5, 2025
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Coupon unable to redeem

We had purchased for around Rs.45000(split bills)on 29th June 2025 at Metro shoes, Trichy. I had received a coupon for Rs.1575 valid till 31st July 2025. We went to redeem the same on 31st July 2025 evening and selected the items to be bought. But while billing, the manager said that there is no coupon in our name and after checking said it shows that its already redeemed on 13th July 2025 in their system, it was not redeemed by me. We have...
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Tripathihemant
from Indore, Madhya Pradesh
Feb 22, 2024
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Address: METRO SHOES,FORUM MALL,ELGIN ROAD ,KOlkata West Bengal,700029

The product purchased on 29th Dec, and within 12-15 days of wearing the same its pasting got open from both pair, its an manufacturing defect, after raising the complaint in the company own Retail outlet the person causally said give it will will do repairing and meanwhile you purchase another pair, The quality they boasted about while purchasing is now converted to casual approach towards customers also ut reflect they know the sub standard products they are selling at high price .Need Credit note or Refund for the same as can't purchase their own brand product which they are pushing over other brands
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    N
    NIKHIL JINDAL
    from Anand, Gujarat
    Oct 21, 2023
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    Address: www.metroshoes.com

    Hi,

    I placed an order with no. MS20386129 on metro shoes online for a crocs slipper for Rs. 2495 and it had 14 days refund policy. I am unable to return it from 15th September even after calling metro customer care 10s of times and I have been writing emails for last 35 days but I have not been given any updates on the status of my return. This has been a frustrating experience.

    I am very disappointed with the lack of communication and transparency regarding my return. I have been a loyal customer of your company for many years, and I am surprised by the poor customer service I have received.

    I would like to request that you immediately process my return & refund. I would also like to receive an explanation for the delay in processing my return.

    Thanks,
    Nikhil
    Registered email: [protected]@gmail.com
    Metro Shoes customer support has been notified about the posted complaint.
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      J
      Jaskirank
      from Jaipur, Rajasthan
      Oct 16, 2023
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      Hi myself JasKiran Kaur. I ordered few products from mochi shoes and received one wrong product. I complained about it many time wrote several emails but didn't receive any satisfactory response from them. Initially they said it will be picked up but then they never assigned any pickup. After writing to them again several times as well as calling on customer service they responded and said that pickup failed and I have to courier them from my side. On expressing my disinterest in doing so they never responded again. I even offered to return it to their store but they never reverted. Very rude and unsatisfactory behaviour from their side. Im highly disappointed and regret shopping from their side.
      +4 photos
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        R
        Ravinder sunita goel
        from Ludhiana, Punjab
        Sep 18, 2023
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        Poor quality of Men shoe soles

        Address: House no 397, Sector 21, Panchkula - 134112

        I purchased a pair of Black Men shoes in the year 2022 from your Chandigarh sector 17 outlet. Basically it was a reserve pair kept for important functions as I was already using your co Black shoes. After my regular shoe worn out I started using this pair since 2 months. But to my shock I found that both soles with ankle soles have badly broken & worn out. Previous pair has no such problem even after 2 years. Your are requested to replace...
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        B
        Bhavin Gosalia
        Jun 12, 2023
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        Address: Ghatkopar weat

        Dear sir

        This is with regarding credit note cum repair memo no 62753 dated 5.4.18 for rs 2000/- at time of issuing credit note I have confirm with store manager that what will be expiry date for this note he told me that there will be no expiry for this you can any time redeem this voucher.

        But on 11.6.23 when I visit shop for purchase of shoes I told them to adjust this credit note but they refused to do so.

        I request you to resolve this matter at earliest.

        As I have confirm trice at that time that there will be no expiry date so i have not purchase any thing as there was no requirement.

        They are saying that at that time manger was different.

        Once again request you to solve matter
        Metro Shoes customer support has been notified about the posted complaint.
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          M
          mjmanish_07
          from Gurugram, Haryana
          Mar 30, 2023
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          I manish jha buy 2 shoes from metro mgf mall gurgaon. After 3 months my one shoes goes shrink . When i was go to shops he said we will send to main branch for replacement or refund. But still metro shoes is hiding company mistakes and saying that shoes shrink due to wear and tear. Many time i asked that proof me if this is my fault but still not company proof it. Its a totally manufacturing defect .I request to you please see my problem and ask to metro shoes please refund or replacement of my shoes. Metro shoes is harassing me . Company want to eat my 4000rs. Its totally wrong practice by metro shoes. Now i am mentally very disturb due to my money, please help me .I read many complaint against metro shoes on consumer forum, i request to you please take action against this type of company and his staff also, .

          My mobile number is [protected], email id is - [protected]@rediffmail.Com
          Metro Shoes customer support has been notified about the posted complaint.
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            M
            mjmanish_07
            from Gurugram, Haryana
            Mar 30, 2023
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            Address: gurgaon

            I manish jha bought 2 shoes from metro mgf mall gurgaon. After 3 months my one shoes goes shrink . When i was go to shops he said we will send to main branch for replacement or refund. But still metro shoes is hiding company mistakes and saying that shoes shrink due to wear and tear. Many time i asked that proof me if this is my fault but still not company proof it. Its a totally manufacturing defect .I request to you please see my problem and ask to metro shoes please refund or replacement of my shoes. Metro shoes is harassing me . Company want to eat my 4000rs. Its totally wrong practice by metro shoes. Now i am mentally very disturb due to my money, please help me . I Read many complaint on this forum still pending for solution, i request to you please take action against Metro Shoes company and his Staff also .

            My mobile number is [protected], email id is - [protected]@rediffmail.Com
            Metro Shoes customer support has been notified about the posted complaint.
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              M
              mjmanish_07
              from Gurugram, Haryana
              Mar 30, 2023
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              I manish jha purchased 02 shoes from metro mgf mall gurgaon. After 3 months my one shoes goes shrink . When i was go to shops he said we will send to main branch for replacement or refund. But still metro shoes is hiding company mistakes and saying that shoes shrink due to wear and tear. Many time i asked that proof me if this is my fault but still not company proof it. Its a totally manufacturing defect .I request to you please see my problem and ask to metro shoes please refund or replacement of my shoes. Metro shoes is harassing me . Company want to eat my 4000rs. Its totally wrong practice by metro shoes. Now i am mentally very disturb due to my money, please help me .

              My mobile number is [protected], email id is - [protected]@rediffmail.Com
              Metro Shoes customer support has been notified about the posted complaint.
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                S
                Shobhitmishra1403
                from Delhi, Delhi
                Mar 27, 2023
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                I had given shoes for repair last month, for which the delivery date was March 11, 2023. I've returned to the store twice since then, but they have yet to deliver the repaired shoes. Since I reside approximately 35kms away from the store, it is not possible for me to visit the store so frequently. However, I was assured that the shoes would be delivered to my home, but it has been 15 days and there has been no sign of delivery. Even over the calls, they talk about doing it but don't do it. I would really appreciate an early delivery of the order.
                Metro Shoes customer support has been notified about the posted complaint.
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                  B
                  Brindha Sree
                  Mar 18, 2023
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                  Address: VR Chennai Mall, Chennai

                  Dear Team, I got a cheppal in the month of April 2022 for an amount of 2700. Since I am working from home, i hardly used this cheppal. When I took it back to the showroom in the month of Jan 2023, they asked me to give it back for service and I gave the same in Feb 2023. After almost a month they have now come back starting it can't be repaired. This is completely unacceptable. I saw the new model of this cheppal and they have done some modification for better quality. Since this showroom is in a mall, i had to pay 45 rupees parking charges everytime I visit the shop. Request you to check if something can be done in this regard to reduce the price or improve the quality.
                  Metro Shoes customer support has been notified about the posted complaint.
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                    D
                    Djco
                    from Rewa, Madhya Pradesh
                    Mar 11, 2023
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                    I have purchased calcetto shoes from Shoe World in rewa district, the quality of shoes I bought is very poor as it got burned while riding bike due to heat of engine of the bike
                    Metro Shoes customer support has been notified about the posted complaint.
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                      P
                      Priyank Pandey
                      Feb 23, 2023
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                      This complaint is with respect to Order No. MS20319723 placed on 19th January.
                      A totally different product was received, the same was brought to the notice of the customer care executives, who promised to schedule a reverse pick up.
                      After a gazillion of mails and phone calls back and forth still the product hasn’t been picked up. The Customer Care has unabashedly, asked for more and more time to schedule a simple reverse pick up. And every time after the said period has lapsed they have conveniently apologised and asked for even more time.
                      It’s been over a month and I am stuck with a totally different product which the company unabashedly doesn’t pick up.
                      +1 photos
                      Metro Shoes customer support has been notified about the posted complaint.
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                        V
                        VIJAY SATKALMI
                        Jan 11, 2023
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                        Address: BARODA-390011,GUJARAT

                        PLACED ORDER WITH ORDER NO MS20312188 and recd, confirmation by SMS on my mobile no [protected] on 3rd jan. but till today no delivery made why ??????

                        i have paid money too for this order.
                        Metro Shoes customer support has been notified about the posted complaint.
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                          B
                          Benu Sood
                          from Pune, Maharashtra
                          Dec 23, 2022
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                          Address: 306, Sunshree Suvarnyug, NIBM, Kondwa Road, Pune 411048, opposite RIMS International school

                          I always buy 36 size of metro foowears...the one (black)37size is too tight to fit in...the otherone(rosegold)36 size is too loose.very disappointing.
                          Metro Shoes customer support has been notified about the posted complaint.
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                            J
                            Jayashree2776
                            from Mumbai, Maharashtra
                            Dec 8, 2022
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                            I have place return order for (MS[protected] .
                            I have raise return order on 21 oct 2022 .Customer care team was in touch with me on mail till they received the return product.
                            I am asking for refund of amount no is replying on mail its almost 1.5 months and i have to follow up for my payment.
                            Last mail i have received them as below
                            Dear Guest,

                            Thank you for writing to us.

                            The ticket number for your reference is 2808325. We are working on your email and shall revert to you within 2 - 3 Working Days.

                            Would appreciate your patience.

                            Regards,
                            Metro Customer Care Team

                            Please refund my money.
                            Metro Shoes customer support has been notified about the posted complaint.
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                              H
                              Haleeba
                              Nov 24, 2022
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                              Address: Bangalore

                              I had ordered 4 pairs of sandals from Metro Shoes which were received on 24th Sept'22. Since sizes of 3 of them were not right have returned it on 30th Sept as I was told they dont have an exchange policy...Got a confirmation regarding all 3 pairs having been received by the company. Inspite of numerous mails and phone calls made to their customer service I still haven't received my refund.
                              Metro Shoes customer support has been notified about the posted complaint.
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                                L
                                Lochani
                                Nov 17, 2022
                                Feb 17, 2023
                                This thread was updated on Feb 17, 2023
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                                Address: Old no 13b, new no. 25, Sivan Koil South Mada Street, Villivakkam, Chennai 600 049

                                I have purchased a chappal on 06.08.2022 at Anna Nagar Metro shoes Shop for Rs.1890/- . Within 3 months, the chappal skin is peeled off and the front side got splitted and causing me blocking and falling down. Therefore I request you to kindly replace with a new one.

                                Your early action is solicited.
                                Thanks and regards

                                Lochani Mohanavel
                                +1 photos
                                Metro Shoes customer support has been notified about the posted complaint.
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                                purchased 6 pairs from metro in sale on 13th Feb 2023. started wearing one pair on 16th Feb 2023 and pasting of shoes coming out WOW. when i visited store to replace it they are suggesting me for re pasting and saying it is discounted product company will not favor you in replacing.

                                just want to know does METRO brand sell defective items in sale ?

                                waiting for an honest answer
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                                  B
                                  Bala3210
                                  Oct 23, 2022
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                                  Resolved

                                  I ordered a crocs clogs on metro shoes. After receiving the product I came to know that they sent WRONG COLOR. So I booked return and refund in their website. A week was gone but no steps were taken from their side. So called their customer care and spoke to them, in which they told me that my area was unservicable and told me to courier it myself to the same address from where it came. I did exactly the same. After that one more week gone still no response from them. So again I called the customer service and spoke to them multiple times throughout the course for 10 days. They asked me courier slip and this and that. I provided all the information. Finally they said wait for two days. No response. Like this they said multiple times but they are not taking any action from their side
                                  Nov 2, 2022
                                  Complaint marked as Resolved 
                                  After I filed the complaint here, I talked to the customer support one more time, but still no refund process initiated. Then I got an email from the metro shoes([email protected]) couple of days later saying your refund is processed. I got the refund on 2.10.22. Thanks to consumer complaints team for the help
                                  Metro Shoes customer support has been notified about the posted complaint.
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                                    S
                                    Sandhya mohan
                                    Oct 9, 2022
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                                    Address: Bangalore Phoenix marketcity mall outlet

                                    I bought a daily wear slipper in metro at Phoenix market city 2 weeks back for 2500rs .I hardly used it for 4 times but now the slipper quality is bad all the fabric is coming out .please exchange my product .
                                    +3 photos
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