XpressBees Logistics Complaints & Reviews

I have a paytmmall order which shipped through xpressbees logistics with tracking id[protected]. My product reach at my city (Ccu/nor-kolkata hub) on 17th sept 2017. Today is 20 sept 2017 but till now there have no changes in tracking detail. It doesn't move to next hub. I have sent them an email regarding this issue, but no positive result. So, a request to you deliver my product soon.

Immediate attention to the concerned

Ref: awb - [protected]

Reference to the above, it was pathetic experience by me from customer care of both icici bank & xpressbees courrier agency.
Am getting daily messages that 'attempted to deliver the item, but missed you' and while tracking the shipment status online in xpressbees website status showing ' consignee is not avilable'.

In this regard, i would like to inform you that since 15.9.2017 am very much available at my address with family. Am receiving my regular courriers without any issue. I also sent mail to icici customer care in this regard who has responded as below. Also taken up with xpressbees by responding online qquery in thier website. Also spoke to customer care executive who has assured delivery everyday, but not dellivered consignment so far. Infact he took his local service executive (Hyderabad) mr durga on conference call who assured that delivery will happen by eod 19.9.2017. Despite all this the consignment was not delivered yet, but this morning again i got sms stating that unable to deliver the item and contact customer care for any address changes.

Ground reality is that no delivery boy approached my address to deliver.in case delivery boy unable to find, he could have called me and take help in finding address. Neither called nor delivered despite my followsup with both customer care offices. Its rediculous having such kind of customer service who doesnt care to understand and resolve customer problems.

Both customer care i. E. Icici bank & xpressbees attention that please ensure delivery of the said consignment by eod 21.09.2017 positively. Otherwise am not responsible for further consequences. Now its upto you to take further course of action in delivering the consignment.

Janardhan

On 16 sept 17, delivery boy (Name: rahul mobile no: [protected]) in indore told me that he is coming to deliver my product. I came to my home from office by taking half day leave. Again called rahul and said i am waiting. Rahul told he is on the way. Then he switched off phone. His such behaviour put me on time and money loss. It's ridiculous. During this his behavior was also not good.in that time indore weather was also nice. So excuse of raining or other reason. If there was any big reason then why he not even thought to inform me about holding the delivery. He knew that i am waiting for him.

That's why today on 18 sept 17 i refused to take delivery.

Hi,

I am karthik. M and was about to receive my courier through xpressbees. My tracking id is [protected].

Status of courier shows that it reached chennai on 13th september and sent out for delivery. But there is no one approached my address or contacted me. The status automatically changed as not delivered since i was not present in address.

I already raised this issue in xpressbees customer care and the package came out for delivery again on 14 th september. But again the same problem with the delivery.

I did not see anyone coming and asking for me in my house or call me to my mobile. But i recieved a sms saying the package is not able to deliver to me.

I tried in lot of way to get the package but it is not helping me. No contact number available for reaching xpressbee in chennai and still my package is undelivered.

With regards,
Karthik. M

This courier is useless always they will not deliver on time we have got very worst service.. Also when we called to customer care that we need urgent delivery they will not respond properly. Please improve your deliver service. Also give proper response when we call to customer care. You people are not even taking responsible when we asked for a urgent delivery.

Hello sir, i am from west bengal. My address is ashoknagar, kalyangarh bazaar, north 24 pgs.
Pin code : 743272. I like to buy product from online. Maximum time i buy from flipkart. Their ekart logistic courier service is very good. Their delivery boy come to home to deliver purchased product.
But this first time i ordered a philips trimmer from jabong. Today was the delivery date. Xpressbees delivery boy call my phone and tell me he cann't come to my home to deliver my purchased product. He say me to come a market. I went market as soon as possible. But the delivery boy came too late. Even the delivery boy's behavior was very cruel.
Please sir, improve your delivery service. And give home delivery service. Tell your delivery boys to talk to customers gently.
Date: 12/09/2017

I have experienced a very bad experience with this xpressbees courier service.
My product was supposed to be delivered today. The delivery person called me and asked for. The address. I have told him the landmark details which close to my house and also askes my wife to be there outside. Even though he was very close to my home and roaming around the landmark. Place and couldnt deliver the product. I tried contacting the person 100 times nearly he didnt pick the call. He has marked in their. Data base as address is incomplete or improper. Very pathetic courier... Please avoid this courier for any kind. Of deliveris they are delaing with some. Arrogant and non sense delivery persons.

Dear sir,

I have received a message regarding the shipment.in this message the content is this : xpressbees has held delivery of your icici bank cheque book operation order awb:[protected] as address incomplete and mobile unreachable, but i don't get any call from the side of courier company. I am very disappointed from your service please contact me as early as possible.
My shipment id is :0021rid270817u00804
My contact details: [protected]

Hello... My name is saurav dey (Contact no. : [protected]) and this complaint is regarding a delivery executive of your organization named rajesh patra (Contact no. : [protected])
He had come today (9.9.17) to deliver my package from paytm (Awb number is[protected] i was at work when i received a call from him where he said he was unable to find my home. I instructed him but he couldn't understand... Then i told him to ask nearby people to ask for the address as he was within 15 second away from my home. He replied that it is impossible to search for address like this. Then i had to send my old grandfather out to receive the package... But the too he was nowhere to be found. He kept calling me and spoke rudely and even disconnected the call angrily 2-3 times on my face... Then my grandfather found him after 10-15 minutes and took the package from him.
This kind of behavior is not expected from anyone. I order numerous stuff from e-commerce sights almost everyday and people find my home with ease. Yes, i understand that some people may have problem locating, but that does not mean that he will not take any effort from his side. After the same instruction that i provided him, other people easily locates my home. But this guy refused to move from his position and was counting on my old grandfather to locate him instead... He called me after 5 minutes and said that "why isn't anyone coming? I cannot spend so much time delivering one parcel"
Is this how you train your executives?
He even said that i'll receive the package only if he finds my home.
I don't want this guy to lose his job. But i want xpressbees to atleast see to this matter and train him properly. Also, i would request you that please do not send this guy any further at my doorstep to deliver any future packages. I do not want my family to face this kind of harassment for a mere package.
I am also mailing this complaint to paytm.
Thank you.

I have ordered my product many days before and till now i have not received the product. Other product which i ordered through paytm afterwards came to my adress which was properly delivered by delhivery courier service. I have been waiting long for my product which is prepaid. The product has stuck at guwahati hub and has not yet shipped from there. I hope my problem will get resolved soon

Awb no.:[protected]

I have ordered a product from firstcry. Previously also i have ordered baby stroller and diapers. Every time i place a order there is not only delay in delivery but also false messeges are received stating consignee was not available.
To my surprise i was very much present whole day and my phone was very much active too. Instead attempting a call to customer, as there was a delay xpressbees hyderabad/ lbn staff repeatedly updates the status that customer was not available.

Details of my orders are below

Firstcr.. Order awb:108id[protected]

I know this is a third party which is delivering goods, but i will recommend you as a service to not promote fraud websites such as kemion which are delivering fraudulent goods and is not even a real website, through your service. Check each and every commercial seller's goods carefully before delivering for them otherwise you will also lose customers.

I ordered a lenovo k6 note phone cover, on site of bewakoof.com, however the delivery was by xpressbees, order awb :[protected]. The sum of money to be paid was rs 395/- however the guy who did the delivery took a note of rs 500/- and flew. Please take some action, such fraudulent cases are not feasible. I need a refund of 105 rs by this week. Date of incident : 3rd sept 2017. The guy came around 4 30 pm.

This is to inform you that my coral debit card was dispatched by icici bank. A courier person (Mob. No.[protected]) visited my house yesterday i. E on 1st sept. Unfortunately i was not at home and my mother in law was not having id proof. Today morning i called him requesting to deliver the same. He came to my society at 12.11 noon and asked me to come downstairs with the id proof & collect the same. I ask him to come up & deliver the same. He arrogantly refuse and went away without delivering the card.
Hope you will take strict action against him for his arrogant behaviour and revert me immidiately.

This is regarding awb no.[protected]. As stated per your mail of august 29th, the shipment was not delivered and i had to call the customer care center today morning, that is august 30 again to complain. They insisted the delivery guys had given a call and i was unreachable and my address is incomplete. Please be noted that my cell phone is always in the coverage area and never switched off and i did get many calls from others but not from any of your delivery guys and i do get other deliveries to the same address without delay by other service providers like amazon, flipkart, delhivery etc. It was told to me by the call center person that it will be delivered today and they will see that it is delivered, but i am still waiting for my shipment. The landmark provided by me also is very well known. I do not understand what difficulty they are facing to deliver the shipment. I have called you thrice and mailed you multiple times regarding this. Please look in to the matter asap.

I have ordered combo pack of samsung powerbank, 64gb hp stainless steel pendrive and 128gb memory card.. But i got samsung powerbank and 64gb memory card. You have missed 64gb hp pendrive and instead of 128gb i got 64gb memory card only.. Please take a return as soon as possible... I coudnt contact any service numbers. Please give a importance to this order.

Dear sir,
Myself vikas kumar from pat/kkb branch, employee id xb1552 was working in this company for the last 3 years, but now i have left the job here on 7 august 2017, but my salary in july was holded, please tell me how long i will get my salary
Before leaving work i have been complete working in a notice period for 15 day
Kindly request please realease my salary...

Sir, courier boy is not delivered my order item on my given address. He telling me abuseliy . I given address of my home is in my Ajmer city 6-7 Km middle of city. But he not came for delivering at my home .he telling me that l am not coming.if you taken came my office for ricive it.he doesn't came near my home . Jo Karna hai kar lo, Mai Esha nahi aauga. What can l do sir

Dear x pressures

Heartly sorry to say u that i m not satisfied a little bit with it item which u hv snd me..

I have ordered for mi power bank 25000mah /samsung 2.0 bluetooth with samsung 128 gb memory card. But i have received samsung power bank with earphones and samsung 64 gb memory card which is not working.

So i wnts to return my order.

Kindly advice me to return this products and get me the proper products

Chudasama dharmendra sinh
[protected]

I have order from paytm which is supposed to deliver by 18 of aug 2017, but still i didn't received, from last two day, in the morning i got a message like your order is out for delivery, and at evening i got a message like, order is not delivered because of address is closed, 2nd day got message order is not delivered due to consignee is not available. And the interesting thing is i didn't received any call from there courier boy, then how can they say consignee is not available. I never see such a worst service in my life.