XpressBees Logistics Complaints & Reviews

I have ordered book from DelhiBookMarket.com on 28 september, 2024 who shipped the package via XpressBees Logistics courier. The shipment is stuck at one place as shown in the shipment tracking. The tracking id of the shipment is - [protected]. The estimated delivery date was 3rd october, 2024. After making thousands of calls to the customer care of XpressBees, no call has been answered or received. I got no help from the Delhi Book Market as well.

Its been 10days since dispatched from seller. still it is on hold with them upon calling they say that with 2days it will be delivered. I see that in site the status is misrouted! what in the name they are doing logistics I am not getting. this is the second time its happenning to me. no call no sms and moreover they are not at all telling complete address to at least go and pickup. very sick and worrying about my package.[protected]

.My estimated delivery was on 8 th of September. My parcel was out of delivery from 9 th of September .The delivery guy called and checked for my availability on 9 th of September, I confirmed my availability .But today when I was tracking for my shipment my delivery got marked for a deferred delivery when I never requested for it instead I requested the delivery guy to delivery my parcel as soon as possible. The delivery guy even blocked me.

Parcel was supposed to be delivered on 1 September 2024. Then it was updated to be delivered by 4th Sep. Now today evening I get an update via mail stating the parcel is out for delivery.

While waiting for the parcel to arrive, at 8:30 pm I get a message on Whatsapp that the delivery person is waiting at my address. Then in a second I get a second message stating that " shipment not delivered as i wanted the delivery later", when I was still waiting at my home for the delivery.

What kind of nonsense is this? Then when i tried to call the delivery person, they did not pickup my call. Such disappointing behavior by the "leading shipping company". Now the tracking link is showing that the delivery will be done by 6th September.

Please deliver my parcel at the earliest. Also no point in sending them mails, they won't respond to anything, waste of time.

Hello Sir, My Shipment AWB NUMBER : [protected] Has not been Delivered to me Since the Last 15 Days, The Delivery Boy is Constantly Refusing to Deliver my Order Even though the Status Shows "Out for Delivery", The Delivery boy is also showing Rude Behavior Towards me and ignoring all Calls when i started Enquiring About the Order, Now the Delivery boy is Saying that my Package has been Lost and that he will not Deliver my Order no Matter what... So, Kindly Resolve this issue and Deliver my Order as Soon as Possible.
Delivery Boy Number : [protected]

The Order was despatched by Metllory Trends via XpressBees AWB number [protected]. the courier reached Rudrapur, Uttarakhand-263153 by 25th July 2024. and tracking showed OUT FOR DELIVERY for the complete day. At around 6pm i got the whatapp message from the XpressBees team that " Courier cannot be delivered because it has been rescheduled". on calling customer care they only had the response that they have escalated the matter and courier will be delivered next day.
The same thing happened next day with whatapp that courier is out for delivery and in the evening the same message that it was not delivered due to rescheduling. on further contacting the customer care the same answer was there that they have escalated and they are sorry for delay.
Again today same cycle repeated. I have received 3 ticket numbers from the customer care of Xpressbees for the same problem:[protected], 25842070,[protected].
I am attaching following: order details of Metllory Trends, snapshot of whatapp from Xpressbeas for order being out for delivery and then being rescheduled for 25-7, 26-07,[protected].
These services should be penalised for torturing the customers and also at the same time playing with their emotions by hanging them in middle of nowhere. I would recommend to take a seriuos action on such compaines.

I have Sent a shipment on 11 July from delhi to Mumbai through Porter services . porter would sent my shipment through xpressbees. I have to notify that since 11 july there is no tracking update on my shipment
the shipment is very important to me Who knowns when they deliver it to me
AWB - [protected]
Soory to say But Xpressbees have to improve Their Communication skills, Management Services, Delivery Staff

Rescheduling delivery multiple times stating "CUSTOMER WANTS FUTURE DELIVERY"? How ? Without getting in touch with me you are rescheduling several times. Later Automated calls come from Mobile number +91.[protected] asking for cancellation of order ???? Absolutely fraudulent courier service. Request you to arrange earliest delivery of the shipment. REMEMBER THAT TAKING EXCESSIVE NEGATIVE VIBES FROM SEVERAL CUSTOMERS WILL SPELL DOOM TO YOUR COURIER BUSINESS, SOONER OR LATE...BUT IT WILL

We sent the package to the buyer on Mar 06, 2024 12:42 containing 3 pcs of Raymond Gift Packs the shipment was tampered with during transit and 1 piece has been stolen out of 3 from the box and then the box was repacked with the cello tape. the buyer did also raised the concern at the time of delivery but FE delivered it and asked to contact the seller.
The packaging video and image of the sent product are attached herewith so that you can verify that 3 pcs were packaged and sent to the buyer and the package weight was 4595 gms. The buyer didn't make the unboxing video as she is a 70-year-old lady and is not very familiar with technology her son who is an NRI ordered the products for a marriage function at home, but she opened the package in front of the FE and also complained about the missing product to the FE, you can confirm the same with him. we also spoke with FE on phone no. [protected] and he confirmed over the call that only 2 pcs were present inside the box at the time of delivery. the call recording is attached for your reference. So, please investigate to catch the culprit and reimburse us for the loss. https://www.dropbox.com/scl/fi/wcqkr5dyxitu39osa6at0/[protected].mp4?rlkey=pcerb...⇄ https://www.dropbox.com/scl/fi/mi2bu3iegyoipc9akl08h/[protected]-1.mp4?rlkey=tx5...⇄

the complaint raised with the xpressbees on 11 Mar, 2024 against escalation id #804970 but till date no resolution has been provided and no one is responding to the case.

I am writing to express my dissatisfaction with the non-delivery of my smartwatch order placed on April 14, 2024. The order was supposed to be delivered via Expressbees courier and was scheduled to arrive by April 21, 2024. However, it is now April 25, 2024, and I have yet to receive the package.Despite the expected delivery date passing, there has been no communication regarding the delay or any updates on the whereabouts of my package. This lack of transparency and failure to meet the promised delivery timeframe is unacceptable and reflects poorly on your company's service standards.I request immediate action to resolve this matter and provide me with a status update on the delivery of my smartwatch. Additionally, I would appreciate compensation for the inconvenience caused by the delay.Please address this issue promptly to ensure customer satisfaction and uphold your commitment to timely and reliable service.Thank you for your attention to this matter.

I ordered some books from a online website. Which was shipped through xpressbees on 4th April, till now it hasn't been delivered to me.
20/04 : it should out for delivery but in the Evening I got a massage that you refused to receive. I have contacted their customer care 2 times.They just say it will be delivered soon .
The delivery guy straight up rejected calls.

Sir, Kindly Speed Up My Order AWB Number : [protected] and Deliver it to me Tomorrow Itself as Quickly as Possible as it is Getting Delayed in Transit and its taking a while to deliver it to me .. So, Kindly Speed up and Deliver my Order as Soon as Possible as it is Urgent...

Sir, Kindly Speed Up My Order AWB Number : [protected] and Deliver it to me Tomorrow Itself as Quickly as Possible as it is Getting Delayed in Transit and its taking a while to deliver it to me .. So, Kindly Speed up and Deliver my Order as Soon as Possible as it is Urgent...

Dear sir where is my shipment awb number [protected]

Since no proper response from the Customer Care email service.
Even i tried cald many times from Mar 21st to till date, but Customer executives are without proper information, just simply wasting my time on call.
Hence escalating my issue to you.
XXXXXXXXXXX is my AWB number, my product shipped from Punjab on Mar 13 and reached the final delivery station on Mar 18th, till now i have not received my product. Whenever i cald customer executive they just say Sorry and arrange the delivery for tomorrow. There were many tomorrows passed but still my product was not received. Somehow today when I fought with them, they connected my call with the final delivery station person, and he confirmed no delivery service to the final delivery address.
So it means Customer Care executives without proper knowledge and information simply wasting my time and giving false promises on delivery schedules and wrong information.

Moreover, if there is no delivery service to my location, how will the xpressbees taken order from my customer (FirstCry).
Even that final delivery station person did not call me to inform me that my product is at which place and that can be delivered or not. Even Xpressbees application is also not good, they are not sharing the exact location where the product exists and their contact details. After the product out for delivery, xpressbess not shared delivery guy contact details, even that delivery guy did not call me to inform whether he can be delivered or not, he simply put incorrect pincode and stop delivery.

Please let me know how I can escalate this issue to a higher level, so that this issue may not repeated in future for anyone.

The Status of my Order AWB NUMBER :[protected] has not been Updated and has been Stuck at the Same Place since the Past 5 Days. So, Kindly Resolve this issue and Deliver it to me Today Itself as it is Really Urgent.

Xpressbees messaged me ([protected]) today (19.03.2024) evening "we regret to inform you that your shipment was not delivered as you want open delivery for AWB [protected]. In order to proceed with the necessary verification, we kindly request you to provide our delivery executive with the following OTP..."
(1) I did not wanted open delivery. why then such self-made story?
(2) No delivery man approched me or my representative ([protected]) for giving OTP. From which point shipment was not delivered or the reason behind?
(3) Is a scam to dupe the customer?
Kindly make enquiry and arrange to deliver my cosignment urgently.

A delivery agent from XpressBees picked my return order from Tata cliq on 2 March 2024.
The order id is [protected]
AWB number is[protected]
Delivery agent number- [protected]
24 hours later my pickup attempt is still showing unsuccessful on the tata cliq app. I have tried contacting customer care for both the companies but their automated customer service number has no option for my type of complaint. I want to a person but i don't know who to call, where to go.
The order was worth 1700 Rs and I am not going to lose it, so do something about it or give me a number to talk to a person.

AWB - [protected] | XpressBees, marked the product as delivered yesterday morning, till now not delivered the parcel. No proper response when I contacted them over phone and mail

Dear Sir/Madam,
Unfortunately, I must bring to your immediate attention a distressing incident that transpired earlier today involving a fraudulent parcel delivery through Xpressbees and the subsequent theft of a significant amount of money.

This morning, I received a parcel purportedly from Xpressbees, but upon inspection, it became glaringly evident that it was part of a fraudulent scheme. Enclosed with this email are the details outlining the fraudulent parcel and its contents for your perusal.

In addition to this fraudulent delivery, I am deeply saddened to inform you that a substantial sum of money has been unlawfully taken from our account in connection with this deceitful activity. Attached herewith are the transaction details relating to this regrettable incident.

So I am requesting you to take an action to against the company “SHREEJI FASHION CARE” and currier company “Xpressbees NUMBER [protected]" they both are playing a game of cheating in our India and me.
Also I am requesting to help me to get back my money Rs. 856 from Currier Company. Because I am giving this money to the Currier company delivery person. I am attaching my mail for your reference which I have sent to this company and Currier Company.

my email: [protected]@gmail.com
my contact number [protected]