Xpressbees Logistics — delivery of netmeds medicine package

Address:

XPressBess, Howrah, West Bengal, 711106

I have ordered a medicine package on Netmeds.com. On 06/01/2020 i got a call for Priyabrata ( xpressBees Delivery Boy) at morning 9:00 AM that your package came to wrong pin code area. I mentioned him that by mistake in order the pincode was given Howrah Salkia - 711109 the correct pin is Howrah Salkia - 711106. I already informed earlier. And also i have ordered 2 more packages but they called and on there way to deliver. This particular person mentioned it's not possible to deiver right now i will send your package with one of my colleague residing in your area while going back at around 600 PM. I said okk. Just after two hours at 12:25 pm i got a message from the xpressbess that - " Priyabrata is waiting at your address to deliver from Netmeds with AWB:[protected].Kindly Come to receive it-TeamXpressBees" . I right there called that person and asked where are you i got a message you are waiting. He replied in a rude way that i told you it will be dilivered by 6:00 pm. Then i asked why such message he again replied that this message means the package is currenty with him and will be delivered soon and started arguing that what does that message means. I mentioned anyway fine please make sure to deliver it by the same you mentioned. Then at 3:00 pm i got call from the same person mentioning we cannot diliver today as your pincode is not correct. I mentioned we already discussed today morning then why again same point. He misbehaved and started blamming in rough way that we cannot deliver whatever you want to complain do complain i dont care at all. Then after half an hour i got message that Medicines cannot be delivered because of "Incorrect Address and customer is not reachable on Cell". I already logged a complain with netmeds ([protected]). In the medicine package it already mentioned as Urgent Medicine as this belongs to a senior citizen and critical medicine.It very surprising to see how they behave with the customers and speak. They don't ever bother with whom they are speaking in such tone.And creating problems for them. I request to take serious action against this person.I just want to lodge complain by normal means if no action taken i will not surprise to take this to the social media and other forums.

Deliver Person : Priyabrata ([protected])

Netmeds suggested i will get the medicines today but dont know when will receive it. It's already afternnon.

Regards,
Sagar Dutta