Xpressbees Logistics — didn't receive my credit card due to bad customer service

Address:

Pune, Maharashtra, 411057

I was expecting to receive my credit card through xpress bee courier service (Awb :[protected]. The first attempt to deliver the card was made on 28/12/2017 but as i was out of station so when the delivery agent called me i requested to reattempt delivery the next day. Following day i. E 29/12/2017, i again received a message that my credit card is out for delivery. I waited for the call of delivery agent from 12 pm to 6 pm but didn't receive any call. Late in the evening when i tried to track my parcel, the status was updated as "residence/office closed :can't deliver" although the delivery address which i provided was my office address which remains open 24*7. On 01/01/2018 i again received a message that courier is out for delivery but as it was an official holiday and i was not present there so i contacted the helpline number and requested not to attempt delivery that particular day. Today, i. E, 02/01/2018 it they didn't contact me and directly sent my credit card back to the initiating bank. This is really an unprofessional and careless attitude which leads to nothing but customer harassment. Please make sure that this kind of behavior is not repeated again and as a feedback i would like to add that if possible try to provide the number of delivery agent so that recipient can directly contact him as contacting helpline number is useless in this regard.