Xpressbees Logistics — false status update and delayed delivery

Website:

www.xpressbees.com

I ordered one item (A high value item, inr 50000+) from paytm mall on 20th september. It was assigned to this worst xpressbees courier company. Awb number of the order is[protected]

On 22nd sep, 08:37 pm (Kindly note the time) got a message which says "the order is out for delivery".

The next day morning at 07:04 am got another message that says "xpressbees could not deliver your paytm order as your house/office was closed."

First of all let me inform you that generally no courier service delivers order at that time (After 8 pm in the night) and second, nobody called me that evening regarding the same, so how can you update the status as "house/office was closed".

On 23rd september in the afternoon 12:08 pm, i called xpressbees customer care and rescheduled the delivery, also informed that i will be available till 7 pm. The customer care agent confirmed that the item will be delivered by that time. Later same day, got another message at 01:33 pm that says "order is out for delivery". I called the courier delivery agent sagar komirishetty (Got his number from order status page) and asked him about the delivery process to which he confirmed that he will arrange the delivery. However nobody has tried to contact me through out the whole day. Rather i tried to call mr. Sagar komirishetty 12 times but he did not pick my call. I also sent one message to which he never replied.

On 24th, september morning at 07:06 am i got one more message that says "xpressbees could not deliver your paytm order as your house/office was closed."

I am asking, how on earth they came to know that "my house/office was closed" when they didn't even attempt/call me for a single time. Their delivery agents lack basic training/manner and they simply does not know how to deal with customers, otherwise he would have picked up my call when i called him 12 times and sent a sms also.

On 25th september afternoon, i tracked my item on expressbees website, it was showing my item is at ponneri (A place near chennai, tamilnadu) and it is still at that place while writing this complaint. The said item has to be delivered with in the same city i. E the seller is in hyderabad and the recipient also is in hyderabad city. Please refer to the screenshot to confirm that the origin point is hyderabad only. To deliver with in the same city, they already took 7 days and yet not delivered. The ultimate shock is that instead of hyderabad, it went to ponneri, tamilnadu. What kind of pathetic service is it.

This is a sign of cheap service quality because without attempting to deliver, he just updated the status that my house/office was closed.

Xpressbees, please ask your deliver agents not to use so much intelligence that "generally on saturday/sunday offices remain closed, so let's update the status like that" and attempt the delivery irrespective of the day.

If you call this type of service as quality service then in my opinion you just don't deserve to be in this courier business.