Xpressbees Logistics — my product has not been picked up yet

Address:

Indore, Madhya Pradesh

I ordered a product from bewakoof.com and later wished to return it.
My order hasn't been picked up yet.
The executive says that he's not having any info about the pickup and says to place return request again.
On the app there's no number through which i can contact them.
I want to return my product as soon as possible and get the money back.
Please solve this query and look after it.