Xpressbees Logistics — Product not delivered and irresponsible courier agents | |
Order id: [protected] Shipment id :[protected] I have spent rs 18000 on a phone i ordered from the snapdeal website on 8th of october, under the snapdeal gold benefits i received a message saying that the order will be shipped by 10th. But on the 9th of oct i got a message that the product has been picked by the courier and will be delivered on the 9th itself. I stayed home and waited but nobody came. Then when i looked up my shipment tracking it said that the delivery was rescheduled by me but no delivery personal called or came home. I was so upset by the crookedness of the person who had done this but again i had no way to call or complain to anybody as all your numbers have incoming blocked. Today is the 3rd day and there is still no word from the courier or your department. And everyday i have been asked to reschedule the delivery. I don't know what to do, i have no hope of receiving my product. I feel like i have been cheated by your company and if this email still doesn't prompt a response from your company i will pursue legal action. Awaiting your response. -nikhil Was this information helpful? | |
|
XpressBees Logistics customer support has been notified about the posted complaint. | |
 4 Comments | |
Comments
Dear Nikhil_Prabhu,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
I got the taxt messege yesterday that the parcel which i have orderd it will reach to you today please keep cash with you bt still i did not receive my parcel pls help to get my parcel
Dear Nikhil_Prabhu,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
8%
Complaints
3622
Pending
0
Resolved
275
+91 20 4911 6100
3rd and 4th Floor, Rajashree Business Park, Plot No 114, Survey No 338, Tadiwala Road, Nr. Sohrab Hall, Pune City, India - 411001
The address is very clear and we had people at home to receive the package.
I don't need to answer some random delivery boy, I have important things to do in life, hope some sense prevails and Xpressbees hire someone courteous, and responsible for such jobs, its a customer facing job, I pay for the product including shipment, I am not at the mercy of someone who is paid from my money.