On 25th May 2025, XpressBees delivery agent Santhosh K picked up three return items from me (ordered via Biba) around 3:45 PM, and the OTP was shared during pickup. Despite this, the return status is still showing "Return not yet picked up" on both the XpressBees and Biba websites.
I have contacted the delivery agent multiple times, and he has clearly confirmed (and I have a recording of our call) that:
1)The items were picked up.
2)The return was updated in the system.
3)The package was dispatched to the company.
I have also:
1)Shared all pickup proofs, including AWB numbers and screenshots.
2)Sent multiple emails to XpressBees customer support with no response.
T3)ried calling the helpline number provided ([protected]) several times — no one answers.
The lack of communication and accountability is extremely frustrating. Biba’s customer support casually told me that "these issues are common with logistics partners" — but if that's the case, why should I bear a loss for no fault of mine?
I am being pushed between Biba and XpressBees with no resolution. I have provided every possible proof, and this delay in updating return status and processing my refund is completely unacceptable.
I demand:
1)Immediate update of the return status.
2)Full refund of my money without further delay.
3)Accountability for this poor coordination and customer harassment.
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