Xpressbees Logistics — reverse pickup fault

Address:

Fatehgarh Sahib, Punjab, 140412

I ordered a product from club factory last week which was expected to arrive at 28 january though expressbees. But ut arrived earlier thats pretty good.

However, i was not happy with the product and i requested for its return.

I got message for return and one of your personnel name anil chhabra came for pickup as scheduled. (Contact: +91-[protected])

I returned order but he didnt gave me return reciept and pleaded that he will send as message on my number.

I used to have frequent orders and sadly returns too a few times but that got refund too in maximum 3 business days even if i didnt get return reciept.
But this time it was different. Neither he gave me return reciept instead of asking twice. He replied i will hand over it till evening, but no. He didnt sent reciept nor he came.

Tired of waiting for 3 working days, i called him and asked for the samw. Further he asked me to text him on whtsapp as working hours were over and he cant come and it was far too.

I texted him "send return reciept and reverse tracking number"
He sent the image of return reciept highlighting awb number.

I traxked that number, no return was shown, no tracking is being showing, no refund has been reflected jn my club factory account for that product.
Not even product is shown as returned.

Its a serious matter as i have spent money.
I want my refund back.
I am also reporting same at club factory customer care too.

I hope you will look into this matter and i will get my refund.

Thanks and regards
Jasleen kaur