[Resolved]  Xpressbees — Product delivery

Address:Pune, Maharashtra, 411001
Website:www.xpressbees.com

I had ordered an mobile from Snapdeal. Xpressbees was supposed to deliver it within the time period specified by Snapdeal. These guys didn't turn up to deliver it on my specified address rather wrongly updated on their website that "Residence/Office Closed: Can't Deliver". I had already called up their customer care 7 to 8 times in last 3 days. These people every time give the same answer that it will be delivered shortly. Now I have to cancel my shipment through Snapdeal.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Sep 8, 2016
Complaint marked as Resolved 
XpressBees Logistics customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2016
XpressBees Logistics Customer Care's response
Dear Customer, We wish to confirm that the said shipment was delivered to you on the 05.08.2016 hence closing the issue. Regards team xpressbees.
Complaint comments 

Comments

Dear BIBHUDATTA SAHOO,

Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.

Regards,
Team Snapdeal
Hi,
This is regarding ORDER ID: [protected].
1st the courier assigned by your company didn't deliver my shipment on time rather they updated false status on their website as "Office/Residence closed: couldn't deliver".
2nd I had cancelled the order on 2nd August 2016.
Now they delivered the mobile on 4th August to some other person without my knowledge.
This is ridiculous.
No one called me before delivering it to me.
I have to put this case in Facebook & Twitter stating the kind of service provided by you people.
Now that I have the phone with me, I would like to return it to you people.
Just active the link so that I can return it.
Don't assign Expressbees as your preferred delivery partner.
Dear BIBHUDATTA SAHOO,

Thanks for sharing the requisite details. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
I have ordered the product in Brandfactory, Xpressbees is supposed to deliver the product.

I received the message as order has been delivered but I did not received it.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    XpressBees Logistics
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    8%
    Complaints
    3619
    Pending
    0
    Resolved
    275
    XpressBees Logistics Phone
    +91 20 4911 6100
    XpressBees Logistics Address
    3rd and 4th Floor, Rajashree Business Park, Plot No 114, Survey No 338, Tadiwala Road, Nr. Sohrab Hall, Pune City, India - 411001
    View all XpressBees Logistics contact information