Xtracover.com — Product issue

Address:	Aforeserve Technologies Private Limited. A-1, 3rd Floor, FIEE Complex Okhla Industrial Area Phase-2. New Delhi South Delhi DL 110020 IN
Website:	www.xtracover.com

Dear Team,

i would like inform that i was buy i phoneXS-256GB of RS.25000/- it got issue on hardware from last 1 week and as we discussed with Apple support service centre we got confirmation about hardware issue on WiFi and Bluetooth Grey out in the sense not working(operating) or not connecting

then we decide to register complaint to xtracover.com ([protected]@xtracover.com) they are not able resolving the issue and they want skipping us and telling like it software issue, before not process the service or taking the service

My Order id :XC[protected]
Date of purchase: 11/Dec/2022
Complaint Reg Date: 23/Dec/2022
Product: Mobile phone- Iphone XS -256Gb

kindly we need solution on this and please find the attached screenshot copy.

thanks and regard
Sanjeev Pachange
Hubli-580030
Ph:[protected]