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Xtracover.com Complaints & Reviews

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Dkchandra
Jun 22, 2023
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Received defected device want refund

Website: www.xtracover.com

I Purchased a mobile Pixel 4xl (amount 15499rs) from xtracover.com, i received the phone in 5-6 days, but as mentioned in the quality standard (65 quality test), that phone only will have miner 5 scratches, but my phone has multiple scratches, and the paint was also removed from the sides of mobile and the speaker bar was rusty and bent. Phone supported 18w charging but they provided 10w charger. After when I was checking the phone, there...
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sanjeev pachange
from Hubli, Karnataka
Dec 27, 2022
Feb 3, 2023
This thread was updated on Feb 3, 2023
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Address: Aforeserve Technologies Private Limited. A-1, 3rd Floor, FIEE Complex Okhla Industrial Area Phase-2. New Delhi South Delhi DL 110020 IN
Website: www.xtracover.com

Dear Team,

i would like inform that i was buy i phoneXS-256GB of RS.25000/- it got issue on hardware from last 1 week and as we discussed with Apple support service centre we got confirmation about hardware issue on WiFi and Bluetooth Grey out in the sense not working(operating) or not connecting

then we decide to register complaint to xtracover.com ([protected]@xtracover.com) they are not able resolving the issue and they want skipping us and telling like it software issue, before not process the service or taking the service

My Order id :XC[protected]
Date of purchase: 11/Dec/2022
Complaint Reg Date: 23/Dec/2022
Product: Mobile phone- Iphone XS -256Gb

kindly we need solution on this and please find the attached screenshot copy.

thanks and regard
Sanjeev Pachange
Hubli-580030
Ph:[protected]
+8 photos
Feb 03, 2023
Updated by sanjeev pachange
Dear team,

as per your request i submitted to my cell phone from last 1 month ago it has not yet updating to me till now.

Xtracover complaint Id: XT1235493

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    Pratik V. Jagtap-Patil
    Aug 27, 2022
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    Totally damaged product received and not able to give refund . Totally harrasment of customer from xtracover .
    We are sorry about your experience. Please share your order details or contact number, so that we can look up the issue.

    We assure you that XtraCover will stand firm on every service commitment made to you.
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      honey1112
      from Amritsar, Punjab
      May 13, 2022
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      Xtracover.com

      Address: Aforeserve Technologies Private Limited A-1, 3rd Floor, FIEE Complex Okhla Industrial Area Phase-2 New Delhi South Delhi DL 110020 CIN : U74999DL2017P
      Website: Xtracover. Com

      My order id is XC[protected] . I receied a defective phone from xtra cover .When I asked for refund they asked for images and videos of problem. Then i send all the videos and images to xtra cover concern dept-([protected]@xtracover.com) ([protected]@xtracover.com) . After that they arrange a pickup and i sent this phone to xtra cover. Now after pickup, already 20 days spend in this whole process .but nothing found - refund nor phone. when i...
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