Y-Axis Overseas Careers Complaints & Reviews

Team,

I contacted y-axis, melbourne office on friday, april 12th, 2019 for evaluation of my profile for immigration opportunities to canada. Their consultant mr. Jawahar asked me to pay a$100 as their fee for evaluation of my profile and promised me that i will be receiving my evaluation report by monday. I paid the amount through my credit card and notified them about the same. Post receipt of the payment, he arranged a call back for me from their expert consultant mr. Arvind who spoke to me about my work experience and education so that he could understand my profile and generate a report. We agreed that he will ask his colleague mr. Jawahar to send me few details on my email the same day which i would go through and confirm after which i will be issued my evaluation report. However, to my surprise i have not received any email from mr. Jawahar or arvind till today which is a service level breach. I have whatsapp conversations where mr. Jawahar has agreed to send me the details shortly.

When i contacted y-axis melbourne office on monday, april 15th, i was told by a female employee that mr. Jawahar has gone on easter breaks which was very shocking as he was supposed to send me the details and final report by monday (That day). On my request when i got connected with mr. Arvind, he assured me that he will get it done today and i would surely receive an email from any other y-axis employee since jawahar has gone on leave, however surprising to say still no result. Why do y-axis have no back up planning to handle cases in situtaions where one consultant is away on his breaks? Why do customer has to suffer and wait because of y-axis' own incompetencies?

Finally, i sent whatsapp messages to mr. Jawahar on tuesday, april 16th, and he said he is on emergency leave but he would make sure that i will get the email shortly. To my surprise till today i haven't received my report or any email from y-axis. I have been mentally tortured by them and i feel cheated by y-axis team.

I request you to please resolve my case and get me refund of my money and compensation. I am no more interested in dealing with y-axis any more.

My name is maninder kaur, from amritsar. I had paid rs.42000/- for canada immigration process. Initially the concerned consultant told me that if i get 6 bands in each, i will be eligible for pnp with the cut off of 60. After paying the fee, the case was transfered to the process consultant. He said that i can only be eligible for pr after getting clb9. This i already told to the consultant that i am unable to get clb9.

I want to submit that i am living alone with my mother. My father is no more. The only income source for us is my job. My all siblings are settled with their own families. No one help us. Since my company is having some funds related issue, i dont get my salary on time. It delays 2 months in current scenario. I have to pay rent of our house, grocery, medicine & some more miscellaneous expenses.

My mother is 65yrs old she is having health issues, like bp, knee joint problem. She could not able to walk. The doctor told us that she needs knee replacement surgery. I had already shown the reports to the y-axis team.

With the ongoing situation i am unable to proceed for my mother's treatment. I am in depression, unable to concentrate in my studies. I cant get clb9.

By writing several mails to y-axis they only agreed to pay me 60% refund. Y-axis has not utilised my money. I had done eca myself, had paid separately for evaluation too. But they are not agreeing.

Kindly help i am going through very tough phase, where i am mentally upset and i can do anything wrong.

Pls help

I am itrat zaidi officially registered with y-axis on 3rd aug, 2018 paying amount of 83, 117 in total.
Stage 1
Initially my consultant was (Syed najeeb) who made several calls and made false assurance of the service and the process which would be completed in around 8 months period and also made false statements of the reference letter to be provided on a4 size paper instead of company’s letter head to be accepted for the pr process i enrolled for. After all the counseling and calls for immediate enrollments and considering y-axis to be a renowned organization i enrolled and ever since haven’t received a call or email from (Syed najeeb) to know the whereabouts of my case, who initially confirmed/assured providing assistance till the end of the process. With all the relevant data and credentials submitted to yaxis for the assessment, as per the evaluation report sent on 20th july 2018 my husband’s & my score never qualified for express entry cut off since the inception. However yaxis inspite of being aware of this fact convinced and persuaded us to enroll for express entry (Several calls were made by najeeb asking us to enroll asap as a discount will be provided to us). When we were not qualifying as per the minimum score for express entry ita criteria why were we eluded and constantly convinced to enroll for express entry.
Stage 2
After registration/enrollment, my case was assigned to consultant (Mohammed shaheed) who was not being responsive & not available to resolve my queries. He never bothered to revert to my calls or emails until several reminders. This concern was raised on 23th aug 2018 through escalation email to the team lead (Moumita biswas) who did not bother to reply to the email or provide any support or resolve the issue. I somehow managed to completed my ecs through wes after several calls and emails to the consultant asking (Begging) for guidance and taking guidance from friends even after hiring a consultant yaxis.
Stage 3
However i managed with the lousy service and no guidance and support, with no followup calls or emails from the consultant (Mohammed shaheed) for almost 2 months, all of a sudden one day my consultant was changed to (Misbah abdul waheed) without prior intimation on 26th nov 2018. I was completely lost in the process from the beginning as yaxis didn’t provide the support they assured before registration. After 6 months when i have got all my scores in place (Completed eca+ielts) to calculate my crs score for my profile to be created for canada pr process i have being told by y-axis that the reference letter for my noc code needs to be provided on company’s letterhead and my scores are low and i need to write ielts again. However i have raised my concern in this regard and written several emails asking for resolution as i was not eligible for the process from the beginning and i have been misguided & eluded since then. It is also a shame to mention the unprofessional behavior of the designated team lead (Moumita biswas) of yaxis who is assigned my case but she has not bothered to even respond to my emails since 7th feb 2019. Nor has she shared the senior management details who could resolve my issue. I have not received the escalation hericary details nor the reporting manager details of level up are shared with me after several requests and emails. Please refer emails with no acknowledgment received.
This is a very frustrating and i am going through mental harassment as a client after registration with yaxis. I stand nowhere with my process after 6 months of payment and no service provided till date. The unresponsive and unprofessional behavior of y-axis team is not only disturbing but also causing mental harassment to the client who has been ill-treated after enrollment with high hopes and false assurance and promises of the services to be provided.

My name is priya and i had consulted your office for assistance regarding my visit visa application to canada in the month of june 2018. The visa was refused and we did not follow up (As i was very busy with work). Now, i have started refiling the visa application and was checking the documents submitted initially. To my horror there are so many errors including spelling mistakes which would have been avoided so easily. I am ofcourse very disappointed with the quality of the service, but that's not the issue i am talking about. I am complaining about the obvious mistakes which shouldn't have happened in first place.

The file was handled initially by anuradha j and later by sajjad ali. I must say that he was the least knoweledgeable consultant about the whole visa process. I regret that i contacted your team and i would never recommend anyone to consult your team again.

I am going to share some of the blunders he has made while filing the application. We trusted yoiur expertise so much that we did not cross check the documents and now we deeply regret it.

Here are some exerpts:

Any one with basic mathematic skills, please sum the total amount in cad and figure out it is correct. How on earth can a visa consultant do such a mistake. Its providing false information to visa office which can seriously hamper our subsequent chances. This is not a joke.

A particular paragraph in the cover letter "my only intention to travel canada is to visit my spouse mr. Pradeep chandra mynam after our
Marriage. He will be travelling to canada immediately after our marriage to complete his
Contract which is till sep 28, 2018. I would like to accompany him and also to spend some
Quality time with him as part of our honey moon. During the visit, we would also like to visit
Some famous places in canada along with my spouse.
We both will return to india after the short trip as my contract end on september 28, 2018. Please
Find the enclosed our marriage invitation card and invitation letter from my spouse for your kind
Reference.

If you read the above paragraph, it starts as if my wife is addressing the visa officer, but in the second paragrapgh it magically changes as if i am addressing the officer. Refer to first line of the second paragraph.

And there are so many spelling mistakes like oanada.com (Instead of oanda.com), reliving (Relieving), relation ship (Relationship) etc. We paid you assuming that you will take care of the documentation and the accuracy of it. If you expect us to correct and cross-check every step, then what is the point of choosing a so called expert service.

I had a very difficult experience with the agent while filing the application also. He insisted that we file paper application stating that it would be difficult to compress the documents. I wanted an online application. I had to convince him so much that at some point i told him that i would compress the documents and pass on to him. Thats when, he finally accpeted to do the job himself. Also most of the letters submitted were standard copy-paste stuff. Well, thats our mistake to trust you guys in first place.

I know we cant fix it now. I dont know how you will take accountabulity for this mistake. But i will make sure that i will do everything in my capacity to stop my friends / colleagues / family / people from immigration forums from visiting your office.

Thank you for an amazing service.

We had approached y-axis for their services 2 years back. We paid rs. 40000/-, provided all the required documents. It has been 2 years that they have taken money from us but still have not at all worked on our case. We have no results. Initially it was kanchan sharma, assistant team leader
#106, shivalik-5, mahalaxmi cross road, paldi. Ahmedabad-380 007.
Tel:[protected], email i'd-kanchan. [protected]@y-axis.com, website: http://www.y-axis.com and now it is neelima francis j, client relationship officer, phone:[protected], ext #11-13-67, email: cro. [protected]@y-axis.com, 4th floor, shantha lakshmi building, road no : 36, jubilee hills, hyderabad - 82.

Now they after 2 years they say that they can either 25% refund of the consultation fee or continue to wait till they do something.

Most of the times the account managers are on leave and not available for assistance. And if it is their fault, they will ask someone else to talk to you.

It is a complete scam. They take money from people and just keep it with them without moving your file even to an inch. Trust me, we have real bad experience with them. Just don't trust them or their big banners across the city. Its a big scamm!

We had approached y-axis for their services 2 years back. We paid rs. 40000/-, provided all the required documents. It has been 2 years that they have taken money from us but still have not at all worked on our case. We have no results. Initially it was kanchan sharma, assistant team leader
#106, shivalik-5, mahalaxmi cross road, paldi. Ahmedabad-380 007.
Tel:[protected], email i'd-kanchan. [protected]@y-axis.com, website: http://www.y-axis.com and now it is neelima francis j, client relationship officer, phone:[protected], ext #11-13-67, email: cro. [protected]@y-axis.com, 4th floor, shantha lakshmi building, road no : 36, jubilee hills, hyderabad - 82.

Now they after 2 years they say that they can either 25% refund of the consultation fee or continue to wait till they do something.

Most of the times the account managers are on leave and not available for assistance. And if it is their fault, they will ask someone else to talk to you.

It is a complete scam. They take money from people and just keep it with them without moving your file even to an inch. Trust me, we have real bad experience with them. Just don't trust them or their big banners across the city. Its a big scamm!

Hi,
Invoice / Receipt Number:[protected]/UAE/G/3984
Name of the applicant: Manoj Shukla
phone number: ++91 [protected]

I have applied for Canada immigration via y axis and have already made the payment to them.
Initially in order to make me their customer there was a constant follow up and now, once I have made the payment, there is no response to many infinite mails to them.

where are the people at y axis? have all vanished?

never ever thought that a company like y axis would be like this.

I have mailed them at support and complaint team numerous times but there has been no reply or call back, not even once.

I really dont know what to do? where to go? whom to approach?

I am worried that my immigration process will get hampered also, dont know how to get back my money that I paid.

Feel helpless and scared!!

I have been requesting for a call back from ms. Neelima several times from past 3 weeks to book ielts and get update on express entry process. It took me 15 minutes to reach to customer care yesterday and ms. Banu assured me that i will get a call back within 1 hour which has not happened. This is pathetic customer service from y axis. It is extremely difficult to get in touch with the assigned agent and absolutely no support is provided even after paying a hefty amount.

I had approached yaxis for counselling and guidance my son wrote his ielts and proposes to do his masters in canada in fy19. I had initially approached rajitha who was quite good in her responses and timely intervention from her side saw things moving. My son has started applying for universities and when i have raised a query to understand if we have missed any deadline the response was very poor. Thinking that rajitha can help i sent her a message where she kept on promising that pujitha will get back to me on my case i have been constantly following up for the past fortnight and finally when i sent a message today she very candidly states that i can call pujitha at her line and find out. Is this customer satisfaction? They just dont care and i think pujitha (Whoever looks more busy than our prime minister of india) i dont think i will ever recommend yaxis to any of my known contacts and have regrets of getting in touch with you even a small time firm would have done better and given a better response

Y-axis - a fake overseas consultant who makes false promises to people who just dont have any idea about immigration.
The initial process was smooth coz we made the payment at one go whereas other consultants take the fees in installments. Our profile was updated in the pool and after that they just did not bother to keep us updated on the developments. We logged in ourselves and got better info. On google and youtube. They are such idiotic people even the team leaders, managers just don't bother to address our concerns.
A real shame on y axis... Very very pathetic. Only money making business not bothered about the customers. Ridiculous...

It is sad to know that the leader in the market of immigration consultants is more a leader in disappoinment than in quality service.
This comes from my experience in dealing with the consultancy who assured me of resolving my predicament and won my confidence by statements like "we are 200% sure we can handle your case and ensure a positive outcome" and more. When i did sign up with them on the basis of the trust they told me that they wouldn't break, here i am, in the opposite state.in fact, initially, they had laughed at my previous visit visa rejection and told that in the history of their visit visas, not a single one has got rejected and so they could easily get it done! Worse when the so-called "team lead syed afrose" called and spoke with utter shamelessness and addressed my concerns with rude, abysmal attitude!
Just to keep everyone informed, when you come across negative reviews about y-axis, do be warned. Every word put out there by disappointed, cheated clients of theirs is true.

I opted for job search service and y-axis provided me with an agent who created my profile and circulated my resume to the employers.

The trouble started when i decided to opt-out the service and requested for a refund as per the agreement.

Firstly, they tried to close the matter stating that i have received an offer from a company

When i proved them that the resume which they prepared was been submitted my me for the job offer i received from my hometown itself. Then the agent initiated for the refund.

I filled the form and also received the acknowledgement for it.

However, it's been more than a month, i didn't receive my money n none of them our concern to even reply with an update.

* i never thought any consultancy will provide this type of service.

* so pls be careful while spending your hard earned money n get into trouble.

An humble feedback for the y-axis pls work on your leadership skills.

Worst consultancy... I consulted them for my visit visa to canada.. Starting they said 100% success and they asked me to pay wholesome amount of money.. They just gave 1 cover letter (That cover letter contains lots of grammer mistakes) for 20000 rs. And they asked to pay seperately for application fee and visa fee.. All the booking itereneries, bank statements, application filling were done by me. They only thing they have done is cover letter.. Which has completely grammatical mistakes. And finally visa is rejected. This is a waste and fraud company. They fool people.. I asked for an explanation and they didnt even get back to me

Hi all,

I am glad to inform you that sandhya has been handling my case for canada immigration. My wife minsha kapoor is the primary applicant of our profile and i am the dependent/spouse here.

I have consulted a friend of mine today who have had a real bad experience with y-axis. He told me they are known for cheating clients while i stood, no, they are real slow but they don't cheat. And now, sadly, i agree with my friend as i have been cheated by yaxis.

My friend calculated my crs score and confirmed my score was 423, however sandhya had confirmed on email on 27th june, 18 that our score is 431 (Screenshot attached). However, she today claimed it was always 423 because she had seen the audit report on 3rd june, 18 and she never told us on phone or emailed. This is simply misleading for getting me in the express entry with a fake score.

I have already gone through a lot of harrassment for wes process as there was no help from yaxis on that front and that process continued to go one for 4 months. You people call yourselves consultants and i have paid you the consultantion charges and you guys have fooled us.

We are extremely happy that we came to know what deception has yaxis opted to. The kind of experience with you guys have been pathetic and dreadful and i no longer want to work with you guys.

My humble request to yaxis is to refund my money that i have given to you as a charge of your service. Service here has been replaced by harrassment and i no longer want any services from yaxis.

Pls find the details below:

Money transferred to yaxis rs 87, 221/-
Date of transfer is 23/12/2017

This is to be transferred to my bank account

Account holder - sameep verma
Bank name - hdfc bank ltd
A/c name -[protected]
Ifsc code - hdfc0001204

Regards
Sameep verma
+91-[protected]

Since they are refusing to pay me the maximum refund, i lost hope on them. If anyone affected by y axis kindly contact me [protected] i ll let you know some law against the immigration consultants which fail to keep the promise. Those who are not yet started the process please dont go for these type of consulties. They will give all fake promises to you and force you to pay the money. After payment they will blame us that we are not eligible to the process. Better apply by urself in the official government portals so that you can save ur hardly earned money.

A resident of Panchkula was assured by Worldwide Immigration Consultancy Services of getting his immigration on permanent residency (PR) to Canada within a year, but nothing was done. The Panchkula Consumer Forum has penalised the immigration firm of Rs 50, 000 and ordered it to refund Rs 1.74 lakh with $5, 700, which were paid by Gulab Singh (the complainant) during the processing of his immigration file.

I started my australia pr visa two years back through y axis. They asked me to pay 1.4 lakhs. They rushed me to pay the money. After paying money, we have to call them ask about the process. Even they will not reply to our mails. And they will keep on change the process consultant. If we asked any doubts then they will say lik have to check. Then they will not say anything. Now i got frustrated and asked them to pay the refund. But they are giving only 40%. Without submitting my application to the immigration department how can they take my money 60%. They will ask as to read the agreement, but at the time of payment they will speak everything positively. So guys please think twice before signing y axis. They will cheat u professionaly.. I[censored] want to know more about y axis kindly contact me ([protected]).. I will say everything wat they ahve done in the past two years... Those who got cheated by y axis kindly contact me.. We can join and do something against them. If we fight separately we can do anything. But if we unite we can chnage something.. Kindly join hands...

I cant accept 40%since you have not started and files my visa application.. I[censored] file my application and rejected means i can accept what you are saying... But for what you are getting 60%?... Dont worry i ll help you to change your conditions... First we are not getting money easily.. Do you how i paid the money to y axis... After that i faced many financial problems even though i didnt go for refund.. Even after not getting enough marks on ielts i went for pte also.. Then even i tried to change the country... I spent lot of money towards this... How long you will take for an evaluation report.. At this point i lost my patience... Now i am asking refund... How you will go for 40%... Did u files any application for me... Did u prepare the career episode... I spent and took ielts and pte. And i prepared the career episodes... What you have done towards my application process.. I am very serious and i will not leave you as simple in this case... I[censored] refused to pay the max refund, i know wat to do.

Why y axis and other consultants refusing to refund when we are asking for refund. They are not at all started my application process. Then why they need 60%money for cancelling my process. Who are all not satisfied with the y axis process let me know... If we all filed a case against them we can get our money back with proper refund. They are simply mentioning their refund policy.. If the application is not files then we need to get maximum refund. Have to find the law regarding this issue.. So if we unite we can get rid of these fradulents... Kindly contact me

I was started australia visa process two years back. I was unable to get the required ielts score. So i asked for the refund. But they are saying that they will give only 40%. Since they are not started the application process why they are taking 60%.. Still i am paying interest for the money which i paid to y axis. They are taking 60% for the mails which they sent once in a month... Can i go with the consumer court...