[Resolved] Y Axis Overseas Consultant — Cheating (not refunding) | |
We approached them for processing to canada admission, our ielts score was 6 and asked them to apply for pgdiploma before payment to yaxis but after paying 22000rupees in feb 2014, they called us on the same day of payment and told us that u are not eligible to apply for pg diploma, so we asked for refund but fooling us till date saying that u wont get any penny refund from us they didnt do service still charging us we want our money refunded.Consumer is kota nagarjuna.
Was this information helpful? | |
Oct 20, 2016 Complaint marked as Resolved Verified Support Nov 03, 2015 Y-Axis Overseas Careers Customer Care's response Dear Nagarjuna, This is an official response from Y-Axis. We understand from our database that your concern is resolved as you have received the refund amount. We have also received an e-mail from you accepting the decision given and also understand that your case is completely closed with a positive note. Please find the signed refund claim form dated 21/08/2014 for your reference. For further clarification please feel free to contact the Client Relationship department by mailing us on [protected]@y-axis.com. All the best for your future. Thanks & Regards Client Relationship Officer Y-Axis Overseas Careers  Verified Support Nov 03, 2015 Y-Axis Overseas Careers Customer Care's response Dear ReadersThis is an official reply from Y-Axis. We take pride in stating that Y-Axis has become one of largest and fastest immigration consulting companies in the world and India's No. 1 Overseas Career Consultant only because of our service and success of 1000s of cases. Since being established in 15 years ago in 1999 we have grown to over 20 company owned offices in India and abroad with 600 employees who love their job. Y-Axis offers career counseling advice & processing for those who want to work study visit migrate or invest overseas. Due to our high volume of inquiries and cases it is natural that we will have some unsatisfied customers. When you deal with 10 customers 1 will be unhappy of 100 customers 10 will be unhappy and so on. And Y-Axis deals with 1000s of customers. The business of visa documentation is complex and there may be hiccups during the process. Y-Axis tries its very best to resolve any issues faced during the process. This is why 50% of our business comes from referrals and word of mouth only. On the other hand there are a few clients who sign up with Y-Axis and wish to withdraw during the process - due to their own personal reasons. And they expect a refund even after full or partial service is provided. Y-Axis does not entertain these requests. There are also customers who get rejected and do not succeed after the process. They too expect a refund and this is rejected by Y-Axis. Y-Axis does not guarantee or promise a visa or a job. Our deliverable are very clear. Most complaints about Y-Axis are written by the above type of customers only. Y-Axis signs a legal agreement with the customer before taking him/her on. The terms of the agreement are very clear and mentioned in black and white. Y-Axis invests in research development technology and other factors to enhance our process. There is a cost to all of this and it is not free. So in cases of the above Y-Axis refuses a refund and the customer goes online to post it. Smaller competing firms who cannot compete with Y-Axis on any other basis get their employees to post false complaints in an attempt to tarnish Y-Axis' reputation. Employees who are terminated from Y-Axis due to fixing documents or indulging in fraud also post false reviews because they have been let go off immediately. We are REAL company with real people processes systems and also real problems. We do not pay online portals to take off bad reviews. Neither do we pay for SEO services to ensure that bad reviews do not come up on sites like this or do not come up in search engines. So you will see bad reviews about us. Do not get carried away by lies and exaggeration. We request you to email us. If your problem is genuine and your request is reasonable we will do our best to resolve it. We pride ourselves on being a customer centric company. And we want you to go back happy & send us referrals. So do contact us in case of a genuine issue. Y-Axis is the best in the business. Our success speaks volumes about our business. Clients are loyal and referrals are many. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website http://www.y-axis.com or visit one of our offices to see true success stories. Please realize when you get Y-Axis on your side you get the best career consultant on your side. What you need to consider is our experienced staff many of whom have been with us for 10-15 years a comprehensive solution that studies all aspects of our profile and your spouse - no other company in the world understand overseas careers like we do as on a daily basis we have the pulse of the immigration and visas world; transparency in the transaction as we have a clear black and white agreement. Our prices are fixed and don't change based on individual bargaining skills. Our valuable counseling is free. We don't take up a case if there is a no chance of success. Did you know that our own Sales Consultants can't take up a case until they get a positive evaluation from the Evaluation Consultant who operate independently without bias? Don't let your dreams get waylaid by false propaganda sales talk and petty discounts. Choose to go with the consultant who created 1000s of success stories. Our office details are available at www.y-axis.com. You may also email [protected]@y-axis.com Thanks & Regards Client Relationship Officer Y-Axis Overseas Careers | |
 16 Comments | |
Comments
My cousin is aslo facing same problem.this consultant is playing with students life and government is not taking any action regarding this issues.my cousin is really disturb abt this problem.they are playing double game and my cousin is facing problems with their parents.really i suggested this y axis to my cousin i am really feeling depressed. Plz guys plz refund our money back my cousin parents r torchering me .first y axis said that they will give our money back if we withdraw the case in consumer form after withdrawing case they r not lifting our phone's and not responding to out email.plz don't play with our student life.
Reply
one of the worst consultants .. heard many times about them, even saw the issues in media news but there is no action taken from any legal authoroties ... mush be mangaing ... please dont play with the students and spoil there life and future .
![]()
This is an official reply from Y-Axis . I would like to inform you that we have already approved 100% of refund of the consultation fees paid to Y-Axis and have send the refund claim form on 22nd of April . We are awaiting for a revert from your side.
Do revert back to us as soon as possible .
Client Relationship Officer
Y-Axis Overseas Careers
Contact No :[protected]
E-mail : Cro.[protected]@y-axis.com
Do revert back to us as soon as possible .
Client Relationship Officer
Y-Axis Overseas Careers
Contact No :[protected]
E-mail : Cro.[protected]@y-axis.com
dear cro,
u didnt called us atleast once to our number and saying that u had sended us refund claim form on 22nd plz dont make false allegations ok u had not called us onece also and saying that u refunded me after refunding also we are lodging compalint we are not yaxis mam u fraud u ok talk to ur tm priya gupal, jyosthnaand so called grt counsellor miss kalyani how u r company and ur empoyees cheating innocent students and telling all false news that refunded .we want are money back we wont come to ur office u should remitt now it self to our account.for ur kind info miss cro u were on leave on every day when we called u ok plz check ur attend sheet u will come to know, and ur company yaxis made ahuge loss we lost almost our academic year and gave us mental depression, i think this is the new game playing by ur company that we refunded, u had not refunded us keep that in mind and comment.
u didnt called us atleast once to our number and saying that u had sended us refund claim form on 22nd plz dont make false allegations ok u had not called us onece also and saying that u refunded me after refunding also we are lodging compalint we are not yaxis mam u fraud u ok talk to ur tm priya gupal, jyosthnaand so called grt counsellor miss kalyani how u r company and ur empoyees cheating innocent students and telling all false news that refunded .we want are money back we wont come to ur office u should remitt now it self to our account.for ur kind info miss cro u were on leave on every day when we called u ok plz check ur attend sheet u will come to know, and ur company yaxis made ahuge loss we lost almost our academic year and gave us mental depression, i think this is the new game playing by ur company that we refunded, u had not refunded us keep that in mind and comment.
atlest ur counsellrs doesnt know the minimum reqiurements of ielts score to get admission in pgdiploma plz educate ur counsellors first then u can comment ur so called truths we are not fools to get fooled by ur compaly again
requesting every body who ever cheated by yaxis come forward post ur comments plz ... plz ..
Jazmina M Y's reply, Jun 20, 2018
I have asked for the refund of the payment that i have made 3000 AUD dollar which is 150, 981.82 rs at y-axis australia immgration due to my application has rejected and the Mara agent has confirmed to refund back the cash which i did made to y-axis australia migration On May 2018 and confirned that within 1 week time will get the refund but its already 6 weeks now and i am still not getting my refund back. whenever i replied the email to ask for refund, its either sometimes will reply by giving excuses that the person in charge is on leave or will ask give time another a week or my email won't be attended and ignored after weeks of waiting. when i called in after few weeks waiting, the only excuses im getting is will ask the person in charge to return my call but until now i dont receive any call from CRO departments or even from mara agents on the status of my refund. I need my money back else i need to go to consumer cell.
Dear Customer Relation Officer
do you aware what is the meaning of relation...
see the above comments of persons and evaluate your self what are you and your organization
as concern with the refund what you talking about no one will take your words stating that -"100% of refund of the consultation fees paid to Y-Axis and have send the refund claim form on 22nd of April . We are awaiting for a revert from your side. "
No one will loose money, if you sent refund email, definitely they might have responded, so your words are not true, if its true please prove here at public forum with evidence of email sent to them and refund transaction details.
stop the games, fraud, cheat and start professional, clean and be human first.
do you aware what is the meaning of relation...
see the above comments of persons and evaluate your self what are you and your organization
as concern with the refund what you talking about no one will take your words stating that -"100% of refund of the consultation fees paid to Y-Axis and have send the refund claim form on 22nd of April . We are awaiting for a revert from your side. "
No one will loose money, if you sent refund email, definitely they might have responded, so your words are not true, if its true please prove here at public forum with evidence of email sent to them and refund transaction details.
stop the games, fraud, cheat and start professional, clean and be human first.
see another fraud case of yaxis, after lodging complaint in this site they called us telling to remove the comment we will refund ur money same games they are playing with us, we told them clearly that without our money refunded we are not going to withdraw our compaint infact we are lodging more cases till u refund our money and abhisheks money.think company is only for frauding students and company employees also joining hands in this crime there is limit for everything but no stop to y axis crimes.
SEE ANOTHER FRAUD CASE OF YAXIS, , , HOW THEY ARE CHEATING BLACKMAILING FRAUDING ...NO LIMIT TO THEIR CRIMES..
concern CRO, u said u have sended mail what kind of games u guys are playing, think u guys job is to cheat and fool in everyway possible to u, we had sended u sum 20 mails till eve no response why is this so u get sumthing by giving pain to sumone, u call us asay that plz fill the form and u wont send any mail we are not here to listen each and every stupid false promises o[censored] we wont take our case back until u refund us 22000 rupees tell to ur so called grt ceo mr xavier think his job is to fraud anybody with help of employes
give correct mail id not the false one
dear cro, think u had sended email while ur dreaming i think still we are being patient withu guys u are braeking that patience ur getting salary by our payments we are ur client right why u guys need of lies everytime, ur company doesnt have any ethics or what what kind of bussiness ur doing by cheating everytime, we are not going withdraw our case in anyway, we need compensation for our academic year loss.
Hi Friends,
We are also faced the same problem with them. they have collected 40000 from me and also from my friends and not even bother to answer our calls. Even this has been taken to the higher levels but no response. They have cheated 1, 20, 000 from me and my friends totally without giving single services to us. Some one needs to take severe action on them to refund all our funds.
They are eating on the money which are cheated from us. This won't be good for those and it will affect all your children.. Need to take to the police also.
![]()
We are also faced the same problem with them. they have collected 40000 from me and also from my friends and not even bother to answer our calls. Even this has been taken to the higher levels but no response. They have cheated 1, 20, 000 from me and my friends totally without giving single services to us. Some one needs to take severe action on them to refund all our funds.
They are eating on the money which are cheated from us. This won't be good for those and it will affect all your children.. Need to take to the police also.
it is a hopeless one, I am yet to lose the money waiting waiting for them to close my case for genuien reason, let us what they would come up with. no refund. let us see, three more days to get an answer from them. waited for them a long way.
you may contact me on [protected] feed back on these agency... how they dealt my case.
you may contact me on [protected] feed back on these agency... how they dealt my case.
Dear Readers,
Y-axis has done fraud with us also. No policies are clear, no process is smooth, no file movement is fast. I followed up with Bangalore team 100 of times, no proper results except excuses or gyaan. Attrition rate in their office and back office high, my file was not assigned to any new staff joined or the new staff doesnt know my file status also. They always come up with excuses and blabber their rules after looting the clients.. I want my money back. But again they will VOMIT their rules on me or here, just to save their ###. Dont trust these ppl, WARNING MESSAGE TO EVERYONE. - Sucheta Madhusudan (applied for Canada one year back)
Y-axis has done fraud with us also. No policies are clear, no process is smooth, no file movement is fast. I followed up with Bangalore team 100 of times, no proper results except excuses or gyaan. Attrition rate in their office and back office high, my file was not assigned to any new staff joined or the new staff doesnt know my file status also. They always come up with excuses and blabber their rules after looting the clients.. I want my money back. But again they will VOMIT their rules on me or here, just to save their ###. Dont trust these ppl, WARNING MESSAGE TO EVERYONE. - Sucheta Madhusudan (applied for Canada one year back)
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
88%
Complaints
244
Pending
11
Resolved
210
+91 76 7080 0000 [Head Office]
+91 40 3058 9615 [Head Office]
+91 40 3058 9614 [Head Office]
Suite 102, GS Chambers, Nagarjuna Circle, Banjara Hills, Hyderabad, Andhra Pradesh, India - 500082