Yamaha Motor India — bike delivered without loan approval

Address:

Hyderabad, Andhra Pradesh, 500074

Hi Team,

I am really not satisfied with the service of Yamaha. I paid down payment of 30, 500/- to L.B.Nagar showroom after busan auto finance team approved my loan and then I got a call before bike delivery that my cibil score is not good and they cant process it.

I have raised concern over why would they approve it initially and then give me some different information after I paid the down payment. Now, the agent is trying to get the loan processed through Sri Ram finance which I do not want to as they are charging more and asking for 12 checks. From where can I get 12 checks, I already gave them a complete check book.

I am really disappointed that since 2 weeks from the date they delivered the biked to me, they are playing around and forcing me to take loan from SriRam finance which I do not want to. If they approved the loan initially from Busan then they should only process it otherwise I do not want your bike and I want my refund of 30, 500/- to be paid.

When I today spoke with Busan executive Murali contact#[protected] he is threatening me to give the bike back to showroom and do not ask for refund or else I have to face consequences. Is this how you people treat customers??? Where is the customer satisfaction???

I will ask them again to take back my project if they are not listening to me then I will approach consumer forum to resolve issue!!

Store location: Sri Ganesh Motors, L.B.Nagar
My Contact# [protected]

Thanks,
Aijaz Ali Siddiqui.