[Resolved] Yamaha Motor India — charging tax amount generated for debit card transaction from customer

kavilikatta Bharath kumar

from Gannavaram, Andhra Pradesh

Jul 23, 2020

Address: Good will agencies, bear benz circle , vijay

Recently had a bike servicing and opted debit card transaction as mode of payment and they charged me tax amount generated for card transactions. While i asked them they said we are charging this from every customer but no one complained. I said its not right to take extra amount/ tax amount from customers as per rbi guidelines. You will be punishable if you violate these. Then the manager satirically said will you drag us to court.

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Aug 13, 2021

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2020

Yamaha Motor India Customer Care's response Dear kavilikatta Bharath kumar,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

Jul 29, 2020

Updated by kavilikatta Bharath kumar Sharing the bill details, Hope this will clarify that I'm genuine yamaha customer

Verified Support

Jul 31, 2020

Yamaha Motor India Customer Care's response Dear kavilikatta Bharath kumar,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

Jul 31, 2020

Updated by kavilikatta Bharath kumar Name: Bharath Kumar
Email: bharath.[protected]@gmail.com, bharathkumar.[protected]@gmail.com
Contact: [protected]

Complaint: charging bank transactions charges and tax amount from customers. Bill details have already been sent to you. Now stop sending stupid messages and take actions aganist them.
Address of service center:Goodwill agencies yamaha near loyala college, NTR Health University
Manager name: Vasu contact: [protected].
To confirm send an anynomous user and pay by card they will ask you to pay transaction tax charges aswell

Verified Support

Aug 04, 2020

Yamaha Motor India Customer Care's response Dear Bharath Kumar,

We have shared your details with customer care team. They will contact you soon

Regards,
Team Yamaha India

Verified Support

Aug 08, 2020

Yamaha Motor India Customer Care's response Dear Bharath Kumar,

We regret for the inconvenience caused.

As per your discussion with our Customer Care Executive. Your Request has been forwarded to the Concerned department for necessary action.

Regards,
Team Yamaha India