[Resolved] Yamaha Motor India — Complaint against issue in rc book and delay in receiving the rc book

Rajasekar C

from Chennai, Tamil Nadu

Address:	Coimbatore, Tamil Nadu
Website:	[email protected]

Dear sir/madam,

I'm rajasekar ([protected]) from coimbatore. I have booked yamaha fzs-fi model vehicle at your "cag enterprises, 1071/old. No 541, sathy road, coimbatore -641012 on 30th september 2016 and made initial payment of rupees 30000 and remaining amount payable through icici loan (Already made two payments). At the time of booking i have chosen black with cyan color vehicle which is also verified by four of the branch staffs. But at the time of delivery the color of the vehicle has been changed and which has been sent for registration without my knowledge and confirmation on 6th of october. Post to it which i spoke with the branch manager and somehow they managed to deliver the vehicle which i booked. Have taken the delivery on 10th of october. And due to this issue the branch sales manager kothathiri promised me to give the rc book with correct details of the vehicle and gave a letter on the letter head (Attached the letter copy for your reference) promising me that he or the company is sole responsible for any changes in the rc book and issue the rc book in 45 days (Ie. 24th november 2016) but it's been a month now still i didn't receive the rc book.in this one month i have reached the branch almost 12 times in which there is no proper response and also they are not treating the customer in a proper way. Inspite of these issues vehicle have gone for two services (Service details attached for your reference). Due to all the above mentioned problems i'm facing legal issues where in i was a victim for two to three times and also its affecting my work as well. I have gone again they said that the rc book will be issued on 31st december 2016. I'm fed up with the service provided by your company, as a last chance i can wait for one week i'm expecting a good response from your end. If i'm not receiving the rc book i have no other go i will be returning the vehicle at your branch and will be filing a case against your company.

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Feb 1, 2017

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2016

Yamaha Motor India Customer Care's response Dear Rajasekar,

We regret for the inconvenience caused to you, We request you to please mail us your complaint using this link - http://www.yamaha-motor-india.com/contact-us.html

Warm Regards
India Yamaha Motor

May 06, 2018

Updated by Rajasekar C While booking the vehicle in CAG Enterprises, sathyamangalam road coimbatore- 641012 branch, i have chosen Black with Cyan Fzs-FI but without even my knowledge and without confirming with me they have registered different color vehicle. When i gone back to them they have told me take the vehicle out of the showroom since it was year end and also informed me i have to pay more RS.50, 000 to change the details in RC book promising me that book will be like original only. But then they took so much time to issue the RC book. They didn't even bother to care the customer in a proper way. When i received the RC book the details were wrong and there was a correction made in hand. Even after getting the RC book, each time when police checking they are asking whether this bike owned by you are it is theft bike. I'm not able resale the bike since there is correction in the RC book. Is this how your company treat a customer? Due to this bad experience i have lost all the hope against your company and in this year i have refered a different showroom to all my family, friends and colleagues. Not only now in future as well i will not refer your company to anyone. Now it's been more than a year if you are asking about the concern now what action are you going to take against it. If you are taking any action how is it going to help me.? I have attached a letter which has been given by your company and also the RC book copy which is issued with correction for your reference.