[Resolved] Yamaha Motor India — complaint against yamaha dealer - walters yamaha, kilpauk, chennai

 
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Walter's Yahama, Medavakkam Tank Rd, Thiruvalluvar Nagar, A K Swamy Nagar, Kilpauk, Chennai, Tamil Nadu 600010, Chennai, Tamil Nadu, India
 Natraj242 on Mar 7, 2019
Having worst customer experience. I've booked the fascino-dapper blue on 30th jan 19 in walter's yahama, medavakkam tank rd, thiruvalluvar nagar, a k swamy nagar, kilpauk, chennai, tamil nadu 600010, mr. Yogesh was the sales executive. We gave the necessary loan documents on 31st but still haven't got my vehicle. By 10th feb i was informed separate insurance has to be taken and which is mandatory if iam going for 0% interest scheme from bussan. Later after compromising they initiated the loan process by 12th feb and after long follow up they informed loan has been approved and i can sign the loan documents. After signing the loan agreements on 2nd march i was informed to make the initial down payment on 4th march immediately visited the showroom to make the payment but i was informed that price has been increased and i have to make additional payment. Since i didn't want to delay the same was paid on same date. On 7th i've been informed that the colour that i wanted dapper blue is not available. And the same colour is only available in ubs vehicle with additional cost. Which iam agreeing the pay. But still they are informing that the 0% interest scheme which was committed in the initial add and banners is not applicable for the new ubs system fascino's. This is most disappointing after so much of wait and compromises for buying a two wheeler. This is the worst experience i've ever had. Request to kindly return my money or give the vehicle i booked without any further delay.
Complaint marked as Resolved Apr 8, 2019

Complaint Status


[Mar 07, 2019] Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Yamaha Motor India Customer Care's response, Mar 08, 2019
Dear Natraj,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
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    Yamaha Motor India - complaint against yamaha dealer - walters yamaha, kilpauk, chennai