[Resolved]  Yamaha Motor India — COMPLAINT BATTERY FAULT - Mithun Motors Kumbakonam

Address:

V. Maheswari.No. 428, Poompuhar Road,Manacheri, Kumbakonam - 612 501.Cell No. 9750119214.

Dear sir,
I had purchased a New Bike (Model - Yamaha Cygnus Alpha) on 01.11.2019 from Mithun Motors, No. 2129/1, New Railway Road, Near Sugam Hospital (Opp), Kumbakonam.
Vehicle Owner Name : V. MaheswariEngine Chassis No. ME1SED1MAK0011039.Registration No. TN 68 AB 3724Engine No. E3Y3E0848229
Within 6 month from date of purchase my vehicle's Battery is under fault, Hence I mentioned my fault and given to service under authorised service station at Mithun Motors, No. 2129/1, New Railway Road, Near Sugam Hospital (Opp), Kumbakonam on 23rd June 2020.

Even though my bike is under 1 year free service, the service station charged me a sum of Rs. 236/- for the Battery charge and service charge. Myself paid the same and get back my vehicle. But within 2 days from the date of service the same fault happened.
Again I went to the service station for informing the fault. They informed me that the fault will be rectified if vehicle will run for some kilometres.
But days went, I went to service station again on 20th August 2020 to check the battery complaint, they checked battery and informed me that the battery is fault and you are under the guarantee period, hence we will replace the battery to you.
They removed the battery from my vehicle and informed me that the battery will be placement within 10 days. After that I had approached the service station on 05th september 2020, they informed me to wait another 10 days. Again I visited the service station on 20th september 2020. They informed that I have to wait for another 15 days. Till now not yet received my battery.
Nearly 55 days I am driving my bike without battery, I cant able to make horn or indication while driving, not only that I cant able to button start the bike, only option is kick start, As a girl I cant able to kick start in all the place where ever i go. This situation creates mental agony to me.
I need Immediate replacement of my battery on most urgent basis.
Herewith attaching you my purchase bill, last service bill for your reference.

with regards,
V. Maheswari.No. 428, Poompuhar Road, Manacheri, Kumbakonam - 612 501.Cell No. [protected].