[Resolved]  Yamaha Motor India — customer getting fooled by yamaha dealers and their employees

Address:Pune, Maharashtra, 411014
Website:www.yamaha-motor-india.com

I bought my bike in mid of april 2017 which is last month. Sales person name was sachin ([protected], [protected]) and mangager name was sandeep chikode. They sold me fascino bike which i collected on 18th april.
That time they promised that i will be getting my bike num in next 8 to 15 days. I waited for so long but didn't got any update from them. So went to store and found that showroom was closed. Then came to know that it got closed for now and no one works here.

I have already paid complete amount 69500 (Bike, insurance, rent agreement, accessories)

For now i have just a update that i have tax has been paid for my bike (As rajpal honda is accquired by shellar yamaha). But still too much issues... Not yet bike usable which i got from yamaha.

I thought yamaha is big reputated company which will not be a part of fraud. But found it's same as other companies... When it comes to money.

[mh[protected]]
Received rs.5779/- against new registration vide receipt no mh12d[protected] dated 30-jun-2017.
Thanks rajpal auto lounge
-courtesy:morth

But still waiting for my bike number from long back... Not yet received it.

For me the contact person is shellar yamaha at airport road pune.
Ganesh - [protected]

I am totally blocked with this.
Please keep bike with you and just return the cash... So that i can buy and use another bike.

I will be very thankful if you can take some strong step against this issue.
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Sep 11, 2017
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2017
Yamaha Motor India Customer Care's response
Dear Kirti Mahe,
Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha
Aug 09, 2017
Updated by Kirti Mahe
I sent you a mail today with above format and details.
And tried your toll-free number but no body picks that call and I am always in a queue for 1 hr or half hour.
Aug 14, 2017
Updated by Kirti Mahe
I guess I have not yet received any mail or update from Yamaha even after sharing the required details they asked for.
Could you guys, please let me know how much pain you have already decided to give it to the customer and not helping your customer. It's ridiculous.
Let me know if you can help and update accordingly regarding the same.

Else I will take some legal action.
Already waited so long for a bike number, which is really hopeless service which Yamaha is providing to the customer.
Complaint comments 

Comments

I sent you a mail today with above format and details.
And tried your toll-free number but no body picks that call and I am always in a queue for 1 hr or half hour.
Tajsshree yanaha, nandanvan kept my bike 2 days and after 2 days they were fail to solve my problem. I have bought each and every part that they told me to buy, but steel my motorcycle is as like as before. Rajshree yamaha, nandanvan did not serve me well enough. I have called them just after the break down, but they didn't receive the calls.

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