Yamaha Motor India — Excess charge applied on customer due to non availability of tools at their service center.

Address:

Mumbai City, Maharashtra

I had given my bike which is a Yamaha SZR 2011 for an engine rebuild which included the cleaning of the valves to My Yamaha at Jogeshwari that is just off the JVLR flyover. I received an estimate from the manager, Mr Ganesh of the sum of Rs3500 for which i requested for a break up of the cost. He responded by estimating and replacement of 1) Valve stem, 2) valve oil seal 3) engine packing 4) chain tensioner and a few others. To which I knew needed replacement as predicted, However apart from the labour charge of Rs 1000 aprox, he proceeded to give me an additional of Rs1500 FOR VALVE SEAT LAPPING OPERATION This he said would be done on a lathe and would be given outside (Some lathe guy at Andheri) . As per company standard and as mentioned in the service manual of Yamaha, the lapping is to be done by the Yamaha mechanic with the application of original lapping compound and the use of Yamaha lapping tool to get the valve seating further more this all is supposed to be included in the Labour charge as mentioned. When I went there personally to supervise the work and started to question him on this, he justified by saying all motorcycle companies do this and add to that, he said he did not have the lapping tool or the compound nor the company mechanics had the expertise as much as that lathe guy to perform this operation. In addition after the whole operation i requested him to provide me with the pressure guage to test the compression pressure in the piston chamber to verify proper valve seal, for which he had the guage but did not have the adaptor to connect into my bike's spark pug socket. I was surprised with his line of excuses and justifications, 1) How can I be charged extra for due the incompetence of the Yamaha authorised service center to perform a operation due to the sole fault of the dealer itself. ? 2) Why is Yamaha not keeping a check to curb such deceitful methods to make a quick buck ? 3) Is Yamaha not proving appropriate tools to the dealers or is the dealer trying to make an extra buck at the expense of Yamaha's reputation of customer satisfaction and Honesty ? I also have the phone conversation recordings if it would be of any use in the future. I request Yamaha to look into this matter and make the necessary changes. Thank you. Name- Ameet Baliga Email - baliga.[protected]@gmail.com Date of service - 09/01/2015 - 10/01/2015 Dealer name - My Yamaha (Jogeshwari)