[Resolved]  Yamaha Motor India — fascino: rear wheel locked while on drive

Address:

560032

Hi team,

I bought cyan blue fascino by first week of march in torcento motors, frazer town bangalore. Currently done with 2000 km only.

On jun 29 i had a narrow escape of a fatal accident as the rear wheel suddenly locked up while on the move with the speed of 60 to 70 kmph.
Took the scooter in a mini truck and handed over to service station (Torcento). They said the gear jammed due to leakage in gear oil drain valve. Without any slip / job order they kept the vehicle with them for 25 days. After several follow-ups they had given the vehicle yesterday with the following issues.
1. I am getting a wheening sound now with sudden heavy jerks when in slow speeds.
2. The ride seems to be rough at 40 kmph and above.
When contacted the service center guys, they said it will take time for the gears to set which is absolutely illogical..
This has given me no confidence on yamaha nor its service stations.
Please advise how this will be sorted out as am scared to drive with these issues and do not want to counter any fatalities in future.

My details below:

Email id: [protected]@gmail.com
Nature of complaint: product / service
Concerned dealership: torcento motors, bangalore
Retail date: 07-feb-2017

With regards
Syed