Yamaha Motor India — High Lube oil consumption with noise and vibration at 5000 rpm from warranty period (1st year) + service fraud

Address:

Gurgaon, Haryana

This is regarding my Yamaha FZ-S which i bought on 7th Aug 2012 from M/s Sai Ram Automobiles, Gurgaon. Chassis no: ME121C0E8C2033737 Engine No: 33314 On the very 1st day of purchase i observed some abnormal noise from my engine at certain RPM. So i informed this to aforementioned service team. They kept on changing different parts for the same in upcoming services but didn't found and root cause and finally they told me that this noise in normal is coming in all vehicles. I being Engine Quality inchargeat Maruti Suzuki is fully aware of what an abnormal noise is. But still due to some time constraints i ignored the issue and kept on servicing my bike from the same dealer. After around 1 year the noise got louder and the problem of "Engine oil consumption high" was reported. Around 200ml oil was left in the sump in only 1500 Km. Finally after continuously pushing the dealer i got my short engine changed which took around one and a half month for the same. But again in next service engine oil was found low. Now dealer said that drain plug is thread wash and he will repair it. Different excuses were given for the same in next services but problem persisted. One day i found that the service center has been closed and i will have to get by bike serviced at M/S Green Yahama. Now during service they found that engine work is needed to rectify the issue, but my warranty period is over so have to pay separately for that. They also told me that Sairam wasn't Yamaha's authorized service centre from the last 4 month and hence your service of last 4 months is unauthenticated and hence warranty cannot be provided. I really felt cheated here. If it wasn't an authorized centre, how was it allowed to do the operation for the last 4 months. Why wasn't customer informed about that? What about all those customers who got their vehicles serviced there during this period? I haven't got the leakage corrected yet.