[Resolved] Yamaha Motor India — My parts damaged due to rust | |
Hi, I'm Ravichandra bisai and my bike model is fzs v3. I gave my vehicle for the damage caused by the "rust of the front and back rim of two wheels, disk plates and caliber " as well. I registered a complaint about this 3 months ago near my location (Platinum yamaha showroom, Dondaparthy, Visakhapatnam). They registered my complaint and told me that all parts will get changed and comes under warranty with free of cost in 3 days to end up the entire process and committed to return the vehicle. I said it's fine and handed over my vehicle to them. However, gradually, it took one and half months, In between this period I kept getting the same reply from them i.e "we didn't receive the report yet". So, eventually, I took my vehicle back despite taking some more days (15 days) to get the report. Due to the rust of the front rim, the disk plate and caliber of the vehicle were stopping the front wheel and not allowed to move. This happens frequently and gradually becomes serious for 3months while driving in the middle of the road in heavy traffic. By God's grace I escaped from the major accidents. Now, The dealer is ready and gave a word to change all the parts which are damaged due to the rust under warranty. But, They require an acceptance report from your end to start the process. Its been four months. Now, they're saying that we will not change any parts that instruction received from their product engineer as a report. When I asked report, they said we can't send the report directly to the customers. When I asked them strongly they said, we have not received the confirmation yet. What an acting skill that Yamaha staff. Was this information helpful? | |
Oct 13, 2021 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Aug 25, 2021 Yamaha Motor India Customer Care's response Dear Ravichandra bisai, We regret for the inconvenience caused. We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha Verified Support Sep 06, 2021 Yamaha Motor India Customer Care's response Dear Ravichandra bisaiWe have shared your details with customer care team. They will contact you soon Regards, Team Yamaha India Verified Support Sep 09, 2021 Yamaha Motor India Customer Care's response Dear Ravichandra bisaiPlease do coordinate with concerned Yamaha authorized dealership for further assistance and share your feedback by using this link - https://www.yamaha-motor-india.com/contact-us.html In case of any issue please feel free to contact us at our Toll Free Number:[protected]. Regards, Team Yamaha India | |
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