Yamaha Motor India — Negligent servicing of Yamaha Fazer , Alipurduar

2 Reviews
Alipurduar, West Bengal, India
I, Mr Biplab Kumar Ray is an owner of Yamaha Fazer since 05/05/2010. As per the need and suggestion of the mechanic of R. N. Auto, an authorized dealer of Yamaha, in Alipurduar, Alipurduar district, West Bengal on the second last servicing, I went for changing the block-piston set at the said workshop. I am very disheartened to say that the servicing has cost me miserable and life risking problems. The few major problems with the bike after this servicing are- 1. A hole in the oil tank through which oil penetrates over the battery and outer parts of the engine leading to a life-risking ride 2. The shocker pipe is tilted 3. The engine is giving back-jerks and also the bike vibrates making the ride all the more risky 4. Hammering open the engine led to tilting of the crane shaft 5. The disbreak is not working properly 6. The bike is on road for 500 km after the servicing and is giving out white and black smoke. Being a regular biker, I need to travel a lot and these problems are giving me quite a trouble. It is very disgraceful for a leading bike company to run such low profile workshops with half trained mechanics. Considering the goodwill of the company, I suggest to look into the matter as the problems are related to life risk of a biker due to negligence of the mechanic. Moreover the attitude of the workshop owner didn't have a tinge of politeness on being complained about the above mentioned problems. Hope you would look into the matter and do the needful. Thank you, Biplab Kumar Ray [protected] [protected]@gmail.com

Complaint Status

[Jul 04, 2015] Yamaha Motor India customer support has been notified about the posted complaint.
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Dear Biplab Kumar Ray,

We regret for the inconvenience caused to you, We request you to please provide details of your complaint at our email Id – [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:

User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)

You can also register your complaint at our Toll free number[protected],
Timing – 8:00 AM TO 4:30 PM, Monday to Friday
Warm Regards
India Yamaha Motor

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    Yamaha Motor India - Negligent servicing of Yamaha Fazer , Alipurduar