Yamaha Motor India — Not able to resolve engine noise issue - hyderabad iym:0061011 & iym:0061011

Address:

Hyderabad, Andhra Pradesh, 500049

Hi yamaha,

1st mail:
I have observed some noise from engine. This was happened 45 days back. Then i went to rise yamaha - hyderabad and one of the technician has examined my bike (Fz-s : ap10bd2812) and told that noise is coming beacuse of chain. But i did not accept that reason (I know sound\noise is coming form engine) and finally i believed that yamaha technicain blindly (Because he is working for great yamaha) and purchaged & replaced entire chain kit.

But this replacement was not resolved my noise issue. Then again i went same rise yamaha. This time they told that issue was with "clutch bell assembly (Primary driven gear comp-54be[protected]". Once again i blindly believed yamaha service people. They ordered this kit and they got this after 25-30 days. I went to my home with my bike but did not run a single km. After multiple followups with rise yamaha, i got conformation that order (Clutch bell assembly - primary driven gear comp-54be[protected] was received.

This time, they have replaced primary driven gear comp-54be61500100. But issue was not resolved. This time their explanation is "need to check engine".

I have handovered my bike to rise yamaha on 6/6/2016 and i'm waiting for positive reply.

Below are my questions:
1) how yamaha is maintaining the technicians without minimum knowledge on the issues?
2) is this the trick that you are using to sell you rindividual parts?
3) why yamaha service is playing with customers by trial& error methods

2nd mail:
Yesterday (6/8/2015 7pm) i have received my bike from rsie yamaha. But still issue is not resolved. Due to late evening and heavy traffic i did not identify the engine noise and i received the confirmation from rise yamaha (Tarun\nagesh\another person) that issue was completely resolved after replacing below parts.
1st time:
Primary driven gear comp

2nd time:
Gasket, cylinder
Gasket, cylinder head1
Gasket, crankcase cover1
Gasket, crankcase cover2
Bearing
Crank shaft bush replace.

Today morning (10am) i have given call to rise yamaha and explained the same story. They are saying rudely, no polite manner that just handover the bike again to the showroom. Now they are again asking my bike to analyses the problem. I need answers for below questions from yamaha service people.
Rise yamaha people are asking me that "how you have taken your bike without checking". This is the beautiful answer from rise yamaha technician (I don’t know his name).
1) how they are saying to the customer that issue was resolved.
2) why they replaced clutch bell assembly and above listed item?
3) how many days they want to analyse simple engine problem?

From the beginning, i have been explaining that noise is coming from engine. But rise yamaha people is just doing trail&error methods. They even don’t know the exact problem. They are blindly cheating the people with low quality service and un-necessary parts replacement.
I need written explanation from the beginning. I think rise yamaha is not having proper technician to handle this issue. If they do not have, they have to suggest another service center or they have to accept the fact that they do not have exp technician.
Please treat this as high priority and please escalate this to the higher level.

Regards,
Narender
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