[Resolved]  Yamaha Motor India — Poor Workmanship in Bangalore Wheels

Address:

Bangalore, Karnataka

Dear Yamaha, I have been a loyal customer of Yamaha for years. I own yamaha R15. Recent experience at Bangalore wheels service station has left me highly disappointed and I am seriously doubting after sales service from Yamaha. The whole episode started when R15 stopped in the middle of the street with blinking engine light. I had to tow the bike 40 kms to deliver it Bangalore wheels for service. Next day, the service engineer called me and informed that "fuel injection" system has to be replaced and i agreed to it. When i went to receive the bike, i was given bill of whopping 12000/- rupees [last service bill was 18000/-]. I drove the bike for 2 kms from service station and bike abruptly stalled on the middle of the road again. I had to push the bike all the way to service station as they are too busy to answer calls. This time the service engineer opens up the bike and says the issue is because of loosing wiring. Since, it was getting late engineer did some half job and gave me the bike. Next day morning, i took the bike out on short stroll and realized that the throttle was not opening past 4000 rpm and bike was giving me serious jerks. Hence, i visited the service station on Monday and after making me wait for 2 hours, engineer inspects the bike and says the jerk is due to worn out sprocket set for i paid 1590 and they fixed it. I left for the office and bike again stalls with RED blinking light. I called up the engineer and he saying the coolant might be low. My horror with bangalore wheels is not over when i am writing this mail. They had my bike for a week and is this the kind of service yamaha is giving to its customer. I am fed up with bangalore wheels and seriously considering to put a case in consumer rights court. i have paid 30000 rupees in 3 months and i don't have a functional bike. Bangalore wheels is hogging money putting up a sign "Authorized yamaha service center". Yamaha how come you have authorized these jokers to run your brand name ??? Service station address: #1016/1 Mani complex, 1st main, Dr.Rajkumar road, 4th Block, Rajaji Nagar, Bangalore – 10. Phone: +[protected], 23158562, 23159563.Fax:+[protected]. Customer Email Address: thyagaraju.[protected]@gmail.com