[Resolved] Yamaha Motor India — product-rusting

abyjose01

from Angamali, Kerala

Nov 6, 2017

Address: Kottayam, Kerala, 686506

I have owned a new yamaha fz25 (Purchased on 31st october 2017).
Within 1 week period,
1. The engine related part started rusting.
2. The headlight corners are having moist inside.
3. The gears are not smoothly shifitng.

I forwarded my concerns to the mail address mentioned in the 'contact' of yamaha's official page and in the feedback page by 6th nov 2017 morning.
There is no sort of responses received from yamaha.

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Dec 8, 2017

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

Yamaha Motor India Customer Care's response HI,
Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha

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Comments

abyjose01

from Angamali, Kerala

Nov 7, 2017

Almost all details are already provided in the mail id.
Please go thru it before mentioning.
These details are already asked by you in the official page 'suggestion/query/complaint page.

Shruthishre

from Mangalore, Karnataka

Nov 13, 2017

I have purchased ray Z on March 2017. My vehicle started to give problem within 6 months of purchase only.. Till now 2 services are over...still service people were not able to solve it..Self start not working... Only kick start works... Everybody says it is a battery problem. Disappointed with the product