[Resolved]  Yamaha Motor India — repeated speedometer problem in 1 year old sz rr v2

Address:638004

Writing this after losing all the patience. I'm sure and confident that yamaha has a great name among other competitors in india for its great customer value, hospitality and commitment.

Unfortunately, i loosing my all these in my present and recent past experience.

I own a yamaha sz rr v2
My bike is now 1+ years old.

I brought vehicle in my home town erode, tamil nadu and took it to chennai, tamil nadu where i work.

Incident 1 :

After taking vechile from my 2nd free service the speedometer stopped working and the service centre told that the cable has broken and replaced it with a new one under warranty.

Incident 2 :

After riding some another 2000kms the speedometer again stopped working, then i took it to the same service centre. They told me that the cable has broken and it will take 2 days to replace under paid replacement.

When i questioned the quality they told me that all these have a limited lifetime, i questioned whether does it look like any rat bite? They said that there is no way a rat could bite, its only the quality of cable.

I wasn't ok with the reply and got a genuine cable spare and went to local workshop and replaced the speedometer cable.

Incident 3 :

Last month my cletch cable got cut off. I don't want to here the same reply from service centre, so decision to buy a genuine spare cletch cable and got replaced from a local workshop.

Incident 4 :

Now it's 7000+kms again my speedometer cable got cut off. I lost all my patience.

I called service centre and asked for warranty coverage, they told me that these things can't be covered in the warranty as.
I'm really fed up with this problem.

I request you to provide possible solution so that that the cable problem could be solved permanently
+3 photos
Was this information helpful?
No (0)
Yes (1)
Oct 5, 2018
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2018
Yamaha Motor India Customer Care's response
Dear Sugantharaja R,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards
Team Yamaha
Complaint comments 

Comments

My motercycle is not start. his battry is down.
Sugantharaja R's [Complaint's author] reply, Sep 4, 2018
@Rajdatbat.

Understand the Post first. This is to show My vehicle has crossed only 7k+ kms and cable has been broken for the 4th time.
Yamaha Motor India Customer Care's response, Sep 5, 2018
Verified Support
Dear Rajdatbat,

Greetings from Yamaha,
We request you to please provide details of your complaint at yes@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 18004201600, Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards
Team Yamaha

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yamaha Motor India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    72%
    Complaints
    3270
    Pending
    0
    Resolved
    2269
    Yamaha Motor India Address
    Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
    View all Yamaha Motor India contact information