Yamaha Motor India — Rusting Issues of FZ25 Silencer found on my New bike

Bharath Vankina

from Delhi, Delhi

Address:	India Yamaha Motor Pvt. Ltd. A-3, Ind. Area, Noida-Dadri Road Surajpur, Gautam Budh Nagar Uttar Pradesh, India – 201306
Website:	www.yamaha-motor-india.com

Hi Team,

I am highly disappointed by seeing rusting issue of my FZ25 Silencer not getting resolved in-spite notifying this particular issue with Yamaha showroom(Pacer Yamaha, Hebbal), Bangalore.

Till date since 15 years, We have changed 6 bikes at home. We have never come across this issues with my previous motor machines. I have happily chosen Yamaha FZ25 machine because we had 4 bikes from Yamaha and purchased in March 2019.

Within 1.5years, I drove nearly 11, 653 KMS, in that almost 5 months have been passed as lockdown. It is ridiculous that PACER YAMAHA have done a low quality coat on silencer to cover. The was there hardly for an hour.

Bike Details:
Model : Yamaha FZ25 ABS
REG Date : 18/03/2019
Chassis No: ME1RG4262K0001922
Engine No: G3H7E0083743
Purchased from : PACER YAMAHA, Hebbal, Bengaluru

It clearly indicates low quality product set on bike. Its a know issue to the showroom staff, even though problem is not address properly.

I want immediately Yamaha Motors India, should take appropriate action on this and resolve my issue,

Regards,
Bharath Vankina
Ph-[protected]
[protected]@gmail.com

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Yamaha Motor India customer support has been notified about the posted complaint.

Oct 11, 2020

Updated by Bharath Vankina Hi Team,

I haven't received any resolution towards my problem with my bike.

Any updates on the issue notified as above.

Regards,
Bharath vankina
Ph-[protected]

Oct 13, 2020

Updated by Bharath Vankina Hi Team,

Any update on providing solution to the issue?

Regards,
Bharath
Ph-[protected]

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Comments

Yamaha Motor India Customer Care

from Pune, Maharashtra

Verified Support

Dear Bharath Vankina,

We have shared your details with customer care team. They will contact you soon

Regards,
Team Yamaha India

Yamaha Motor India Customer Care

from Pune, Maharashtra

Verified Support

Dear Bharath Vankina,

As per your discussion with our customer care executive. Please do coordinate with concerned Yamaha authorized dealership.
In case of any issue please feel free to contact us at our Toll Free Number:[protected].

Regards,
Team Yamaha India

Bharath Vankina's [Complaint's author] reply, Oct 9, 2020

Hi Team,

I have visited your Yamaha authorized dealer and received horrible and irresponsible answer from the dealer.

When I informed them as I contacted your team, they responded to me as this is a known issue to Yamaha India. The response from Dealer Manager was as "Even Yamaha India will not resolve your issue, simply they say as they will resolve" in a careless manner. And also said. To whom ever you want you can complain but won't get solution to this problem".

Regards,
Bharath