[Resolved]  Yamaha Motor India — Service is very very bad in yamaha service provider silvassa

Address:silvassa UT of DNH(396230)

I have requested for spare for my Ray ZR on 21/06/2021 in Silvassa Yamaha store for damaged parts. Advance payment given for the spare parts. Follow up for parts on 01/07/2021, they told company closed for 10 days and unable to supply parts. Second follow up taken on 23/07/2021 but the store have not available the parts. Again he contact their group where he has posted for the parts, no one have the parts.
When the parts will the will come to store and when I will repair my vehicle.
If the yamaha service provider will not available the parts why should they sale the vehicle?
When my servicing date is one day delayed they will not accept the free servicing and i have paid for the same. So if they will not provide spare for the same a time frame then what should be action for them?
I have purchased my vehicle on 2017, its is around 4 years(not completed). There is a problem in self start due to battery drainage as after running some time vehicle start on self start. Battery self life is 3 years and on usage it extended up to 10 years as per recommeded by the battery manufactured company. I always made servicing in yamaha servicing centre, I think my battery has been replaced during servicing. so that this problem may be occur for the same as sudden such problem occur after last second servicing from AMC.

Regards
Ripson Mohanty
[protected]@rediffmail.com
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Sep 14, 2021
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2021
Yamaha Motor India Customer Care's response
Dear Ripson Mohanty,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
Sep 30, 2021
Updated by siluripson
User name: Ripson Mohanty
Mob.no: [protected]
E-mail: [protected]@rediffmail.com
Chassis No: ME1SED157H0023811
Nature of complaint: Adequate service not provided post purchase.
Concerned dealership: Yamaha Bike Corner, silvassa(UT of dadra nagar and Haveli), 396230

Still date : 30/09/2021, five times follow up taken for parts damaged from scooter (RAY ZR -( DN09P 7062) for repair from 21-june-2021.excluding the date of june-21
Sep 30, 2021
Updated by siluripson
The matter is not resolved
Oct 08, 2021
Updated by siluripson
Reminder still date spare not available
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