Dear Sir/Mam,
I am Rajendran M from Madurai, Tamil Nadu.
I have purchased a Scooter of Yamaha AEROX 155 on Dec-2023 and Vehicle No : TN64AA7348. This is for your kind information.
1. From the initial purchase ~ until 1 year -engine warning indicator is highlighted in my scooter. During each service time, service personnel informed that - it is due to system error and it have no issues.
2. For the last one year, I have done almost 8 ~ 9 services in service center (Guna Motors, Madurai) and until now ~ 22, 000 kms driven.
3. Suddenly on July 2024- during my long travel, Scooter is suddenly getting off- in a highway. Next to that - I have informed my service team members about that -they are informed that - it is checked and fixed.
4. On Oct-2024, I have faced a startup issue in my scooter and i have requested for customer service and requested to resolve the same.
After verification, Service personnel's informed that - there is sensor problem in scooter and it is replaced on that time. Charges around - Rs. 450/- paid and closed.
5. Now - Again in Jan-2025 - during my travel scooter got-off during run. I am facing the same startup issue in my scooter for 3rd time and requested customer service persons to resolve the same. Please find the attached photo - Engine wires and sensors got damaged and giving the estimate of Rs. 38, 000/- to replace the damaged parts and resolve this.
6. After receiving the feedback of service personals, I am tired and highly disappointed for chosen the Yamaha scooter. I have used 2 bike (Hero-Honda & TVS) here before and never faced such kind of issues in s shot period of time.
7. I do not know - What is actual issue and what they have checked in a regular service.
Currently - Service personals informing to spend Rs. 38, 000/- to fix the problem and resolve this.
I have purchased the bike on Rs. 1, 85, 000/- and for regular service - I have spent almost Rs. 1500 ~ Rs. 2500 per service. Right now - I have to spend -Rs. 38, 000/- to fix this again. Is this the Quality of Yamaha Scooters -?
They are not resolving the issue and intending me to spend money on this and am tired of purchased this yamaha scooter.
I need a solution this and request your help and support.
Thanks and with best regards,
M.Rajendran
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