[Resolved]  Yamaha Motor India — sockswapper failure

Address:Tirunelveli, Tamil Nadu, 627007

Dear sir,


Good day to you, i recently purchased a yahama ray zr from innovative motors located at tirunelveli., tamil nadu,

I was totally disappointed! Within a day i got a major problem with bike back suspension, i got some mysterious sound from the suspension regarding that i informed them and then i admitted my bike to them and after a day they called me
Back and told me that there was some loose contact in the suspension as the bike was new model., so that it creats a sound
And was resolved at that time and the next day the sound came back again and then i admitted to them and waited a couple of days and they told me that they gonna change the suspension i agreed for that and after also the issue was not resolved!!

I was shocked and was totally disappointed on yahama never seen such a issue like this and they told again to wait till first service!!

This sounds different and their service was totally worst and useless. I beg pls do take some action and resolve my issue as soon as possible

I hope you understand my situation pls revert me back at :[protected]@gmail.com

If not i gonna file a complaint

Thanks.,
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Mar 27, 2018
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Feb 15, 2018
Yamaha Motor India Customer Care's response
Hi,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha
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