[Resolved]  Yamaha Motor India — yamaha fz v3.0 fi

Address:

MCP Yamaha, Puzhakkal, Punkunnam, Thrissur, Thrissur, Kerala, 680002

On collecting my bike (Fz v3.0 fi) after the first service, i took the bike to over 75 kmph when i noticed a particular vibration coming from the gear-box portion of the bike at 5000 rpm. This vibration started when the speed is 67 kmph and it stops at 70 kmph. The rear-view mirror of the bike which has no vibration when the speed is 90 kmph, started vibrating at this speed (5000 rpm). I checked it in different conditions, with different people and in different fz v3.0 and on after confirming that only this bike has a special vibration (And not just my feeling) i took it to the service centre (Mcp yamaha, thrissur, kerala). I gave the service adviser (Mr. Ranjish) a detailed explanation and he took it for a ride. He returned and said he is not getting the vibration but what i am feeling might be due to the lack of chain lube (Which was already done during the first service). Disappointed, on my way back, i drove the bike at a constant speed of 69 kmph for about 5 mins, in a stretch and noticed that a burnt smell is coming from the bike. I checked if this smell will be caused at a different speed and for that i drove the bike at a constant 90 kmph speed for about 5 mins and no smell arose. I called the service adviser and he instructed me to come the morning of next day. I did as he said. The adviser said he will inform me once the service/check is complete. I waited the whole day for a call from the dealer until it was 6:30 and then i called. He replied that the bike was ready hours ago but forgot to call. I said i will collect the bike now and went to the dealer to find the shop closed but my bike was parked outside. I explained the situation to the security and took the bike. The problem still persisted. I took the bike again to the service centre and asked him to get on the bike. After driving a few kilometers, the adviser agreed the bike has a vibration but lied that he did not feel it when the problem was reported to the service manager. They both asked me to change my driving pattern and i was very offended by their behaviour and i created quite a scene there. They asked me to bring my bike on a different date and they will inform when the engineer comes.
Three weeks later, the engineer (Mr. Aswin) was sent from yamaha and i went with my bike. After driving a few kilometers, he agreed there was a vibration in this vehicle, at that speed onlu, and that it could be either of four reasons, but concluded that it was due to ‘balancer wheel’. He asked me to drive another bike, an fzs v3.0 fi (Test drive vehicle) and i did not feel this vibration in the new bike. He then asked to interchange the ‘balancer wheel’ of the two bikes and i drove my bike with the replaced ‘balancer wheel’ and still felt the same vibration and i reported the same. He then drove the bike and said that he can’t feel the vibration and that the problem is solved now, and that they can’t do anything else but to inform the higher authorities about this. I agreed and left after placing the balancer wheel back. When i drove back home, i felt the vibration at another speed too. I immediately turned to the national highway and check for the same and found that the bike was vibrating and more speeds i. E. At 46-48 kmph (In 3rd gear @ 5500 rpm), 56-58 kmph (In 4th gear @ 5250 rpm) and 67-70 kmph (In 5th gear @ 5000 rpm). A few days later, i drove a fz v3.0 fi of my friend (Which had just crossed 5000 kms) and observed that the bike was so smooth even at 69 kmph. That bike had no vibration till 90 kmph. I took both the bikes (On a later date) to the dealership and asked the adviser and the manager to drive and compare the two bikes but they kept saying that they are not feeling the vibration i was speaking about. On seeing that there is no point in arguing with the ignorant, i decided to file a consumer complaint online and one to yamaha india.

Registration no., chassis no., engine no., etc can be produced on request.